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| CAHPS Survey |
| MHT annually measures Member Satisfaction through
the Consumer Assessment of Health Plans Survey (CAHPS)
and the results are utilized to: |
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Assist MHT in identifying opportunities for
improvement. |
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Assist MHT in developing Corrective Action
Plans to improve performance. |
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Assist MHT in measuring the effectiveness of
the actions. |
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Provide MHT practitioners and providers with
feedback. |
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| HEDIS |
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HEDIS is a set of standardized performance measures designed to ensure that
members have the information they need to reliably compare the performance of
managed health care plans. The performance measures in HEDIS are related to many
significant public health issues such as cancer, heart disease, smoking, asthma
and diabetes. MHT regularly audits its performance scores in these areas to
improve the quality and availability of its programs and services, and to
develop new services that would benefit our members |
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