The Quality of Care You Receive is Important to us
Molina wants you and your family to receive the best care possible. We have a Quality Improvement (QI) Program to measure how we do. Each year Molina Healthcare sets goals to improve our services. One goal is to help you take better care of yourself and your family. We measure how well we are providing care by sending you surveys to fill out. We look at what you say and how we can improve.
One of these surveys is a Member Satisfaction Survey. This tells us if you are happy with your care and your doctor. It also tells us what we can make better for you. Some things are getting your appointment faster (we did), adding drugs to our formulary (we did) and having more doctors to take care of you (we are working on this). Thank you for taking the time to do these surveys and we act on the information.
Another way we measure is HEDIS® (Healthcare Effectiveness Data and Information Set). The scores tell us if you and your family got your preventive health care. Check out our scores at annual HEDIS rates. Make sure you and your family has their annual check-up.
| What Improved in 2007
| What Needs to Improve in 2008 |
| Childhood and adolescent shots |
Prenatal and postpartum care |
| Well child and well adult visits |
Controlling high blood pressure |
| Eye exams for diabetics |
Blood testing for diabetics |
| Taking asthma medications |
Cervical cancer screening for women |
| Cholesterol testing |
Breast cancer screening for women |
| Screening for sexually transmitted diseases |
Adult well care visits |
Molina Healthcare's QI Program has programs and information to help you stay healthy. Some examples are:
- High blood pressure, asthma, and diabetes programs and studies.
- Information and programs on how to be healthy when you are having a baby, if you want to lose weight or quit smoking
- Preventive Health Guidelines that tell you how often you and your family should see the doctor and what kind of tests, exams or shots you need at certain ages. Your child's shots are very important and more children get their shots on time every year.
- Every month Molina checks the care your doctor gives you. If you did not get your exam on time, we will call you or send you a postcard to remind you.
- Patient Safety Program - Molina Healthcare wants you and your family to be safe and healthy. Some of the things we do are:
Send you hints and information in your newsletters - Health and Family, the Teen newsletter and a special newsletter if you have diabetes or asthma.
Send you "Ask Me Three! " that tells you what to ask your doctor when you see him.
Check that your doctor's office is safe.
Look at reports that check safety in hospitals, skilled nursing and surgery centers. These websites are open to the public:
- To learn more or to request a copy of our QI Program, call your Molina Healthcare Member Services Team at 888-665-4621. To contact our Health Education Department call 1-800-526-8196, extension 127532 .
- Don't forget to call our Nurse Advice Line at 1-888-275-8750 if you or your family feel sick after your doctor's office has closed. They can help you.
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
*If you click on the link or icon above, you will leave the Molina website. These links are here for your ease, if you want to get more information on the topic. These sites are not approved by Molina. Molina cannot change anything on these sites. As always, check with your doctor before taking any advice.