Member Rights

• Receive the facts about Molina Healthcare, our services, and Providers who contract with us to provide services
• Have privacy and be treated with respect and dignity
• Help make decisions about your health care. You may refuse treatment.
• Request and receive a copy of your medical records or request an amendment or correction
• Openly discuss your treatment options in a way you understand them. It does not matter what the cost or benefit coverage.
• Voice any complaints or appeals about Molina Healthcare or the care you were given
• Use your Member rights without fear of negative results 
• Receive the Members’ rights and responsibilities at least yearly
• Suggest changes to this policy
• To get a second opinion from another Molina Healthcare contracted provider

Member Responsibilities

• Give, if possible, all facts that Molina Healthcare and the Providers need to care for you
• Know your health problems and take part in making agreed upon treatment goals as much as possible
• Follow the plan and instructions for care you agree to with your provider
• Treat your Providers with respect
• Keep appointments and be on time. If you are going to be late or cannot keep an appointment, call your Provider.
• For Healthy Options, SCHIP, WMIP and Basic Health Plus members - Present your Medical ID Card from DSHS and your Molina Healthcare ID Card for all services
• For Basic Health members – Present your Molina Healthcare ID card for all services
• For Basic Health members – Pay your copays, deductible, coinsurance, etc.