It is critical that you can get in and around your doctor's office. Molina has visited many of your doctor's offices to check accessibility. You will find the words “Basic Access” and “Limited Access” after many of the doctors listed in Molina's provider directory. Below will explain what Basic and Limited Access means:
Basic Access: Office meets all accessible parking, building, elevator, office, exam room and restroom criteria based on scores of the last site access review.
Limited Access: Office meets some accessible parking, building, elevator, office, exam room and restroom criteria based on scores of the last site access review.
To find out more about how to choose an accessible provider click on the "Find a Provider" link at the top of this page and select "CA" as your State from the dropdown box.
Molina Healthcare makes available telephonic and face-to-face interpreters to assist you. Please call our Member Services at 888-665-4621, TTY 800-479-3310, or use your local relay service, 7am - 7pm Monday through Friday. For face-to-face interpreters are provided at no charge; please notify us at least 3 days prior to your appointment to schedule this service. Molina Healthcare can also provide you with materials in large print, audio and Braille. Please call our Member Services at 1 (888) 665-4621, TTY 1-800-479-3310, 7am - 7pm Monday through Friday to get materials in an accessible format.