Improving Services to Molina Healthcare Members
Your health care is important to us. That's why we sometimes send you surveys. One of these surveys is called CAHPS.
CAHPS stands for the Consumer Assessment of Health Plans Survey. This survey asks questions about your health care. It asks about the care you or your child receives from Molina Healthcare.
HEDIS helps us improve care, too. HEDIS stands for Healthcare Effectiveness Data and Information Set. These scores tell us how many of our members actually get needed services. There are scores for shots, well-child exams, Pap and mammogram screenings, diabetes care, and prenatal and after-delivery care. These scores help you compare one health plan to another plan.
Each year Molina Healthcare sets goals to improve our services. This is called a Quality Improvement (QI) plan. Our goal is to help you take better care of yourself and your family. We may send you a few questions about how we are doing and what is important to you.
As part of the QI plan, Molina Healthcare helps you take care of your health and get the best service possible. Some of the ways we do this include:
- Reminders about getting well-child exams and immunizations
- Asthma and diabetes education
- Education on prenatal care and after-delivery exams
- Reminders about getting Pap and mammogram screenings
- Better processing of member complaints
- Help finding the Molina
- Healthcare website
- Information that tells you about special services for members
To learn more or to request a copy of our QI plan, call our Member Services Department at 1-888-898-7969.