Molina Healthcare Member Patient Safety Program

Molina Healthcare wants you and your family to be safe and healthy. We have a Patient Safety Program to help us meet this goal. This program gives you safety facts. These facts will help you make better health care choices. Here are a few of the things we do to improve your safety:

• Give doctors and hospitals information on safety issues and where to get help
• Keep track of our members’ complaints about safety problems in their doctor’s office or hospital
• See what hospitals are doing to be safer
• Help you know what to look for when you pick a doctor or a hospital
• Get information about programs and services for patients with problems like diabetes and asthma
• Look at reports from groups that check hospital safety. Reports tell us if there is enough staff in the intensive care unit (ICU), about use of computer drug orders, and so forth. These groups are:
  • Leap Frog Quality Index Ratings: http://leapfroggroupdata.org/
  • JCAHO National Patient Safety Goal Ratings: www.jointcommission.org/PatientSafety/

We also let you know:

• How to make your home safer
• How to keep poisons and medicines out of reach of your children
• About people selling unsafe medicine
• How to have fun and still be safe outdoors
• Why exercise is good for you
• About our baby car seat program