Health & Family | fall 2007

About Our Members:
Protecting Your Privacy

Your privacy is important to us. We take confidentiality very seriously. Molina Healthcare wants to let you know how your health information is shared or used.

Your Protected Health Information

PHI stands for these words: protected health information. PHI means health information that includes your name, member number, or other things that can be used to identify you, and that is used or shared by Molina Healthcare.

Why Does Molina Healthcare Use or Share Our Members’ PHI?

To provide for your treatment
To pay for your health care
To review the quality of the care you get
To tell you about your choices for care
To run our health plan
To use or share PHI for other purposes as required or permitted by law

When Does Molina Healthcare Need Your Written Authorization Approval to Use or Share Your PHI?

Molina Healthcare needs your written approval to use or share your PHI for purposes not listed above.

What Are Your Privacy Rights?

To look at your PHI
To get a copy of your PHI
To amend your PHI
To ask us to not use or share your PHI in certain ways
To get a list of certain people or places we have given your PHI

How Does Molina Healthcare Protect Your PHI?

Molina Healthcare has many ways to protect PHI across our health plan. This includes PHI in written word, PHI in spoken word, or PHI in a computer. Below are some ways Molina Healthcare protects PHI:

Molina Healthcare has policies and rules to protect PHI.
Only Molina Healthcare staff with a need to know PHI may use PHI.
Molina Healthcare staff is trained on how to protect and secure PHI.
Molina Healthcare staff must agree in writing to follow the rules and policies that protect and secure PHI.
Molina Healthcare secures PHI in our computers. PHI in our computers is kept private by using firewalls and passwords.

What Can You Do if You Feel Your Privacy Rights Have Not Been Protected?

Call or write Molina Healthcare and file a complaint.
File a complaint with the U.S. Department of Health and Human Services.

The above is only a summary. Our Notice of Privacy Practices has more information about how we use and share our members’ PHI. Our Notice of Privacy is on our website at http://www.molinahealthcare.com/ You also may get a copy of our Notice of Privacy Practices by calling our Member Services Department at 1-800-580-2811.