Molina Healthcare Care Coordination

Care Coordination

Care Coordination is a service offered to Individuals with Special Health Care Needs who are in the Salud program. An Individual with Special Health Care Needs is any adult or child who is receiving health services for an ongoing health problem. This problem can be either physical or mental health.

A Care Coordinator's job is to:

Help you find services that are not Salud benefits. This could be physical therapy with the schools or "meals on wheels".
Help you access Salud services that you are eligible to receive.
Help coordinate appointments and tests.
Help coordinate transportation.
Help access resources to help individuals with special health care needs and/or their caregivers deal with day to day stress.

How can I help my Care Coordinator help me?

Write down your questions. This will help you remember things when you have a lot to talk about.
Tell your Care Coordinator about all of your appointments and tests. Not being aware of all the details of your case can keep the Care Coordinator from helping you.

When do I call my Care Coordinator?

You may contact the Care Coordination Intake Specialist Monday through Friday from 8:00 am - 5:00 pm at 1-800-377-9594 extension 181120 for a referral.

If you are already open to Care Coordination and have forgotten the direct phone number of your Care Coordinator, you may call 1-800-377-9594, extension 181120.

If you feel that you need emergency treatment, please get help first or call 911.

What to do if you have an emergency need for Durable Medical Equipment (DME). Examples are oxygen or a ventilator machine.

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