Molina Healthcare New Mexico - Notice of Privacy Practices

Notice of Privacy Practices - Summary - New Mexico

Dear Molina Healthcare Member,

Your privacy is important to us. We respect and protect your privacy. Molina uses and shares your information to provide you with health benefits. Molina wants to let you know how your information is used or shared.

PHI stands for these words, protected health information. PHI means health information that includes your name, member number or other identifiers, and is used or shared by Molina.

Why does Molina use or share your PHI?

To provide for your treatment
To pay for your health care
To review the quality of the care you get
To tell you about your choices for care
To run our health plan
To share PHI as required or permitted by law

When does Molina Healthcare need your written authorization (approval) to use or share your PHI?

Molina Healthcare needs your written approval to use or share your PHI for purposes not listed above.

What are your privacy rights?

To look at your PHI
To get a copy of your PHI
To amend your PHI
To ask us to not use or share your PHI in certain ways
To get a list of certain people or places we have given your PHI

How does Molina Healthcare protect your PHI?

Molina Healthcare uses many ways to protect PHI across our health plan. This includes PHI in written word, spoken word or PHI in a computer.

Below are some ways Molina protects PHI:

Molina Healthcare has policies and rules to protect PHI.
Molina Healthcare limits who may see PHI. Only Molina Healthcare staff with a need to know PHI may use and share PHI.
Molina Healthcare staff is trained on how to protect and secure PHI.
Molina Healthcare staff must agree in writing to follow the rules and polices that protect and secure PHI.
Molina Healthcare secures PHI in our computers. PHI in our computers is kept private by using firewalls and passwords.

What must Molina do by law?

Keep your PHI private.
Give you written information, such as this on our duties and privacy practices about your PHI.
Follow the terms of our Notice of Privacy Practices

What can you do if you feel your privacy rights have not been protected?

Call or write Molina Healthcare and complain.
Complain to the Department of Health and Human Services.

We will not hold anything against you. Your action would not change your care in any way.

The above is only a summary. Please click here to read the full Notice of Privacy Practices. The Notice has more information about how we use and share your PHI.

We will be happy to answer your questions as a member of Molina Healthcare. Please call our Member Services Department at 1-505-342-4681 or 1-800-580-2811.

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