2006 HEDIS and CAHPS Quality Performance Results

Molina Healthcare of Utah has a Quality Improvement Plan that we work on every year. Part of that plan is to help members get preventive care. Each year we do a research project called HEDIS to see if our members are getting the preventive care they need.

Molina Healthcare’s goal is to be better than 75% of other health plans in the nation. We met our goal in these areas:

• Cervical cancer screening
• Prenatal/postpartum care
• Advice to quit smoking
• Diabetic HbA1C testing
• Diabetic eye exams
• Appropriate medication for asthma
• Controlling high blood pressure
• Upper respiratory treatment
• Appropriate testing for pharyngitis

Another part of the Quality Improve ment Plan is a member satisfaction survey. This survey is called CAHPS. It asks about the care members received from Molina Healthcare. Again, our goal is to be better than 75% of other Medicaid health plans in the nation. In 2006, Molina Healthcare of Utah met our goal in these areas:

• Rating of personal doctor/nurse
• Rating of specialist seen most often
• Rating of all health care
• Getting needed care
• Getting care quickly
• How well doctors communicate
• Courteous and helpful office staff