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Frequently Asked Questions

1. Can I submit COB claims electronically?
Yes, Molina and our connected Clearinghouses fully support electronic COB.
2. Do I need to submit a certain volume of claims to send EDI?
No, any number of claims via EDI saves both time and money.
3. Which Clearinghouses are currently available to submit EDI claims to Molina?
See Clearinghouses
4. What claims transactions are currently accepted for EDI transmission?
837P (Professional claims), 837I (Institutional claims).
5. Will you continue to accept paper claims?
Yes, Molina understands that there will always be a need for some providers to submit paper claims.
6. Where can I find more information on the HIPAA transactions?
See companion guides and State Guide websites
7. How do I exchange the 270/271 Eligibility Inquiry?
Molina offers several options for exchanging Eligibility Status transactions.
  • Molina has contracted with clearing house Emdeon to exchange Eligibility transaction.
  • Utah providers may exchange eligibility transaction through UHIN.

You may contact the Molina EDI line and/or submit an email to EDI.Claims@molinahealthcare.com for more information.

8. How do I exchange the 276/277 Claim Status Inquiry/Response?
Molina does not directly exchange the Claim Status transactions. Molina has contracted with clearing house Emdeon to exchange Claim Status transactions.

You may contact the Molina EDI line and/or submit an email to EDI.Claims@molinahealthcare.com for more information.

9. What do I do if I still have questions?
Contact Us