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Members

MI Health Link Ombudsman Program

The MI Health Link Ombudsman (MHLO) is a new program that serves as an advocate and problem-solver for beneficiaries enrolled in MI Health Link. The Ombudsman is run by an independent, not-for-profit organization, and they are not connected to any health plan. Their services are available to you for free and they keep your information confidential.

  • Answer your questions about MI Health Link
  • Help solve problems with care, services, and benefits​
  • Connect you to other resources
  • Assist with grievances and appeals

 
Call Toll Free at 1 (888) 746-6456
(for TTY service call 711)
Monday – Friday 8 am to 5 pm
Or email help@MHLO.org
For more information visit www.MHLO.org

 

Where to Find Help

I want to know more about MI Health Link:​

 

​I have a question that I can’t find an answer to:

  • Call the Michigan Medicare/Medicaid Assistance Program toll free at 1 (800) 803-7174 (8 am to 5 pm Monday – Friday)


I need to enroll or disenroll from MI Health Link

  • Call Michigan Enrolls toll free at 1 (800) 975-7630 TTY 1 (888) 263-5897 (8 am to 7pm Monday – Friday)


I need to talk about Medicare health plan options:

  • Call the Michigan Medicare/Medicaid Assistance Program toll free at 1 (800) 803-7174 (8 am to 5 pm Monday – Friday)


I don’t know how to contact my Care Coordinator:

  • To reach your Care Coordinator, please call Member Services (855) 735-5604 (English, Spanish & Arabic)
    8:00 a.m. - 8:00 p.m. Monday to Friday* TTY/TDD:711.


I want to appeal a decision made by my plan or provider:

  • Follow the instructions in the letter you get from your health plan. If you need additional help or have questions, contact the MHLO.

For additional assistance, call the MI Health Link Ombudsman
toll free at 1 (888) 746-6456 (for TTY service call 711)
Monday – Friday from 8 am to 5 pm
Email help@MHLO.org or visit www.MHLO.org
​​​​​​​​​​​​​​​​​​​​​​​

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