The CAHPS® (Consumer Assessment of Healthcare Providers and Systems)is a program managed by the U.S. Agency for Healthcare Research and Quality (AHRQ) and administered by the NY State Department of Health. CAHPS surveys are used by the National Committee for Quality Assurance (NCQA), a non-profit group that wants to improve health care quality. Molina Members are surveyed each year by an independent organization using the CAHPS Adult and Child Medicaid Health Plan surveys. These surveys measure how happy members are with their health plan and the care received from doctors. Molina Healthcare’s goal is to be better than 75 percent of Medicaid health plans in the nation who report their results to NCQA.
Detailed results can be found by clicking below:
If you have any questions or would like additional information about CAHPS® please contact Member Services at (800) 223-7242; TTY/TTD 711.
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*You may ask for copies of all content on our website by calling the Member Services phone number on your member ID card.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).