CAHPS® Results
Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Annual Results.
Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.
|
Measure |
2022 |
2023 |
Goal |
|
Getting Care Quickly |
77 |
81 |
78 |
|
Getting Needed Care |
82 |
83 |
81 |
|
Coordination of Care |
87 |
88 |
86 |
|
Customer Service |
92 |
93 |
90 |
|
Rating of Health Plan |
86 |
88 |
88 |
|
Rating of All Health Care |
NA |
88 |
87 |
|
Getting Needed Prescription Drugs |
90 |
90 |
90 |
|
Rating of Drug Plan |
88 |
88 |
87 |
|
Annual Flu Vaccine |
63 |
63 |
74 |
Every year, Medicare evaluates plans based on a 5-star rating system. For STAR ratings, please visit Medicare Plan Finder or CMS.gov.
Molina Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ethnicity, national origin, religion, gender, sex, age, mental or physical disability, health status, receipt of healthcare, claims experience, medical history, genetic information, evidence of insurability, geographic location.
NA = Not Available Due to Small Denominator
NB = No Benefit
NR = Not Reported
NQ = Not Required
BR = Biased Rate
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