Members

Your Member ID Card

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When you become a member, you get a Member Identification (ID) Card in the mail from Molina Healthcare.

Please check your Member ID Card to make sure the information is correct. It provides:

  • Your name
  • Your date of birth (DOB)
  • Your Molina Healthcare identification number (ID#)
  • Your client identification number (client ID#)
  • Program name (program)
  • Your primary care provider’s (PCP) name (provider)
  • Your PCP office phone number (provider phone)
  • The name of the medical group your provider works with (provider group)
  • Your co-pays if applicable (copays)
  • Additional information:
    • Member Services Department phone number
    • Molina Healthcare’s 24-hour Nurse Advice Line toll-free number for English and Spanish speaking members
    • Authorization Department (for your provider) phone number
    • Claims Address (for your provider)
    • The identifier for Molina Healthcare’s prescription benefit

Be sure to carry your Member ID Card with you at all times

  • It is used by health care providers, such as your provider, pharmacist and hospital to determine if you are eligible for services through Molina Healthcare.
  • You must show it every time you get health care.
  • If you lose your Member ID Card:
  • Go to My Molina and print a temporary Member ID Card and ask to have a new one sent to you.
  • Call Member Services at (888) 483-0760.

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You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.