Type Size:
Members

The doctor will see you… wherever you are! Introducing FREE 24/7 Virtual Care

Sometimes, you need to talk to a health care provider right away. Sometimes, it’s hard to get to a provider’s office or urgent care. Now, you can get medical care through our new virtual clinic.

Molina Healthcare Virtual Care is open all the time—day, night, even weekends and holidays. Use your Member ID and start a visit today at wavirtualcare.molinahealthcare.com!

Molina is offering virtual care statewide through its contracted provider Carena, Inc.

Fast

See a qualified doctor or nurse practitioner in 30 minutes or less.

Free for members

As a Molina Apple Health (Medicaid) member, virtual care costs you nothing!*

Easy

All you need is:

  • a phone, smartphone, computer or tablet
  • your Member ID
  • an email address


Frequently Asked Questions

What is virtual care?
Virtual care is a medical visit by phone or online. It’s open 24 hours a day, 7 days a week. Reach us by phone, tablet or other device with an Internet connection. A virtual visit is 100% private, just like a regular provider visit.

What conditions are treated by virtual care?
Our virtual care clinic is a lot like an urgent care clinic. Visit us for minor illnesses and conditions, like:  

  • Allergies
  • Burns
  • Cold and flu
  • Cough
  • Sore throat
  • Sinus issues
  • Bladder infections
  • Rashes
  • Ringworm
  • Pink eye


What can the provider do?

They can give you medical advice, prescribe medication, or help you set up a follow-up appointment with your primary care physician (PCP). After your visit, you will get a summary for your records. Molina will make sure your care is coordinated with your PCP.

Who can use virtual care?
The service is available to all Molina Apple Health (Medicaid) members in Washington.

How much does it cost?
There is no charge to our members. The service is free.

Do I need an appointment?
No appointment needed. Your visit happens anywhere you are – at your home or someone else’s home, at work or wherever you may be.

Do I have to wait to see a health care provider?
Once you request care, there will be a short wait. Most visits happen in 30 minutes or less.

How do I get started?
Just visit wavirtualcare.molinahealthcare.com and enter your Member ID and your email address. That’s all you need to register!

Got more questions?
At Molina, we have answers. Just call us at (844) 870-6821. We’re here to help!

If you are having technical difficulties, please call (844) 870- 6821.

*(Virtual care is free. Rates for cell phone and Internet usage may apply as designated by your personal cell phone or Internet service provider.)

This link will take you away from the Medicare section of MolinaHealthcare.com

This link will take you away from the Dual Options section of MolinaHealthcare.com

You are about to leave the Molina Healthcare website.

This link will take you away from the Dual Options section of MolinaHealthcare.com

This link will take you away from the Medicare section of MolinaHealthcare.com

You are leaving the Molina Healthcare website. Are you sure?

This information is for Doctors and
Health Care Professionals only.

X Please wait. Washington info is loading. Cancel