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Members

How to file a Complaint (Grievance)

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Grievances are complaints. If you are unhappy with the service from Molina Healthcare or from providers who contract with Molina Healthcare, you have the right to file a grievance. What is a grievance?

To file your complaint, you can:

  • Call Molina Healthcare’s Member Services Department at
  • (800) 869-7165. We will try to solve any complaint (grievance) over the phone.
  • Write your complaint (grievance) and mail it to:
    Molina Healthcare of Washington,
    Attn: Member Appeals,
    PO Box 4004,
    Bothell WA, 98041-4004.
  • Email your complaint to: wamemberservices@MolinaHealthcare.com.

 

Member Grievance Forms

Once you have submitted your complaint, you will receive an acknowledgement letter within two (2) business days and a resolution letter within forty-five (45) calendar days.

  • Write a letter and mail it to: Molina Healthcare of Washington, Attn: Member Appeals, PO Box 4004, Bothell WA, 98041-4004. Be sure to include the following:
    • Member’s first and last name.
    • Molina Healthcare ID number. This is on the front of the Member ID Card.
    • Member’s address and telephone number.
    • Explain the problem.
  • Send an email to: wamemberservices@MolinaHealthcare.com.

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