Members

How to File a Complaint

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How to file a complaint or grievance

Members can file a complaint over the phone with member services. Members must file a grievance in writing within ninety (90) days from the day the incident or action occurred, which caused the member to be unhappy.

To file a complaint, you can:

  • Call Molina Healthcare Member Services at (888) 999-2404 or (TTY) (800) 947-3529. We will try to solve any complaint over the phone.

To file a grievance, you can:

  • Write a letter and mail it to: Molina Healthcare of Wisconsin, Grievance and Appeals Unit, 2400 South 102nd Street, West Allis, WI 53227. Be sure to include the following:
    • Member’s first and last name
    • ForwardHealth / Medicaid ID number. It is on the front of the ForwardHealth ID Card
    • Member’s address and telephone number
    • Explain the problem
You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.