Type Size:
Members

How to File a Complaint

Medical symbol caduceus snake with stick

How to file a complaint or grievance

Members can file a complaint over the phone with member services. Members must file a grievance in writing within ninety (90) days from the day the incident or action occurred, which caused the member to be unhappy.

To file a complaint, you can:

  • Call Molina Healthcare Member Services at (888) 999-2404 or (TTY) (800) 947-3529. We will try to solve any complaint over the phone.

To file a grievance, you can:

  • Write a letter and mail it to: Molina Healthcare of Wisconsin, Grievance and Appeals Unit, 2400 South 102nd Street, West Allis, WI 53227. Be sure to include the following:
    • Member’s first and last name
    • ForwardHealth / Medicaid ID number. It is on the front of the ForwardHealth ID Card
    • Member’s address and telephone number
    • Explain the problem

This link will take you away from the Medicare section of MolinaHealthcare.com

This link will take you away from the Dual Options section of MolinaHealthcare.com

You are about to leave the Molina Healthcare website.

This link will take you away from the Dual Options section of MolinaHealthcare.com

This link will take you away from the Medicare section of MolinaHealthcare.com

You are leaving the Molina Healthcare website. Are you sure?

This information is for Doctors and
Health Care Professionals only.

X Please wait. Wisconsin info is loading. Cancel