Continuously monitoring performance according to, or in comparison with objective, measurable performance standards - National, Regional or Local/Plan
	Analyzing information and data to identify trends
	Prioritizing opportunities for improvement
	Designing interventions for improvement
	Implementing those interventions
	Re-measuring the processes
	Evaluating the effectiveness of the interventions and identifying additional opportunities for improvement.

The purpose of the Quality Improvement Program is to provide a formal process to monitor and evaluate the quality, utilization, appropriateness, safety, efficiency and effectiveness of care and service delivered to Members using a multi-dimensional approach. This approach enables the organization to focus on opportunities for improving operational processes as well as health outcomes and Member, Practitioner, and Provider satisfaction. The Quality Improvement Program promotes and fosters accountability of employees and Network and affiliated health personnel for the quality and safety of care and services provided to Molina Healthcare of Texas Members.

The major areas of emphasis of the Quality Improvement Program are, in no specific order:

	Delegation
	Privacy and Confidentiality
	Risk Management
	Patient Safety
	Collaborative Activities
	Disease Management
	Health Promotion and Education
	Credentialing and Recredentialing
	Regulatory Compliance
	Pharmaceutical Management