Welcome, Florida Healthcare Providers
Contracted providers are an essential part of delivering quality care to our members. We value our partnership and appreciate the family-like relationship that you pass on to our members.
As our partner, assisting you is one of our highest priorities. We welcome your feedback and look forward to supporting all your efforts to provide quality care.
If you have any questions, please call Provider Services at 1-855-322-4076.
Change in Transportation Provider for MMA and LTC
Please be advised that effective June 1, 2017, Secure Transportation will be the statewide primary non-urgent transportation vendor for Molina Healthcare of Florida for MMA and LTC lines of business. Secure Transportation is a national ground transportation company serving customers since 1980.
To make an appointment for a transportation service after June 1, 2017, members and providers may contact Secure Transportation's reservation line at (877)775-7340, Monday –Friday, 8:00AM –8:00PM EST.
Members do not need to cancel their scheduled rides with Logisticare. Secure Transportation is working with Logisticare to ensure members continue to receive transportation services, whether or not the transportation provider is in Molina's network. Molina is required to authorize and pay for previously scheduled services for up to 60 days from the effective date of this change.
You may contact Molina's Provider Services Department at 1-855-322-4076 for any questions or concerns. Thank you for your assistance and cooperation as we transition to Molina's new non-urgent transportation services vendor.
Provider Services Department
Molina Healthcare of Florida, Inc.
Service Location Requirement for Professional Claims
In order to ensure appropriate reimbursement of professional claims for providers whose contracted fees are based on Medicare rates, Molina Healthcare of Florida will now require service locations on the CMS-1500 form, box 32, and its electronic equivalent.
Medicare rates are determined, in part, by the specific locality in which a service is rendered. Therefore, the service location must be included on the claim to ensure that the correct locality rate is selected during claims adjudication, and reduce miscalculated payments.
If your rates are based on a percentage of Medicare's fee schedule for any contracted line of business, including Medicaid and Marketplace, you must include service locations on your claims as of March 1, 2017. Failure to include service locations on your professional claims may result in claims denials.
If you have any questions regarding this communication, please contact Provider Services at 855-322-4076.