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Improving Services to Molina Healthcare Members

Each year Molina Healthcare sets goals to improve our services to the members. Annually we measure member satisfaction using the CAHPS® survey (Consumer Assessment of Healthcare Providers and Systems). The survey looks at key satisfaction drivers through the continuum of care, including health plan performance and the members' experiences in the physician office. Survey instruments are sent to adult members and parents of child members. Results are collected and analyzed to track member satisfaction with health plan performance and to identify opportunities for improvement.

Molina Healthcare values the care, education and advice you provide to our members. Our Quality Improvement Program and local activities represent a collaborative effort between you and Molina to improve overall healthcare. We look forward to collaborating with you. Together, we can make a difference in the lives of our members.

If you have any questions, would like additional information about CAHPS®, or have suggestions for our Quality Improvement Program, please call 1-888-999-2404.

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