Type Size:
We use cookies on our website. Cookies are used to improve the use of our website and analytic purposes. By using our website, you consent to our use of cookies in accordance with our Privacy Policy. Read more . I agree
Members

Timely Access to Care

Your doctor’s office should give You an appointment in the time frames listed below. Exceptions may apply to these timely access standards if the Department of Managed Health Care (DMHC) has found exceptions to be permissible.

Appointment Type

Access Standard

Urgent care appointments not requiring Prior Authorization

(including primary care or Specialist Physician)

within 48 hours

Urgent care appointments requiring Prior Authorization

(including primary care or Specialist Physician)

within 96 hours

Non-urgent appointments for primary care

within 10 business days

Non-urgent appointments with Specialist Physician

within 15 business days

Non-urgent appointments with a non-physician mental health care providers

within 10 business days

Non-urgent appointments for ancillary services for the diagnosis or treatment of injury, illness or other health conditions

within 15 business days

Telephone triage waiting time

not to exceed 30 minutes

Molina can help you make an appointment, and we provide interpreter services at no cost to You, 24 hours per day. Just call Us toll-free at 1 (888) 858-2150.

You are leaving the Molina Medicare product webpages and going to Molina’s non-Medicare web pages. Click Ok to continue.

This link will take you away from the Dual Options section of MolinaHealthcare.com

You are about to leave the Molina healthcare website. Click Ok to continue.

This link will take you away from the Dual Options section of MolinaHealthcare.com

You are leaving the Molina Medicare product webpages and going to Molina’s non-Medicare web pages. Click Ok to continue.

You are leaving the Molina Healthcare website. Are you sure?

This information is for Doctors and
Health Care Professionals only.

X Please wait. California info is loading. Cancel