Mental Health and Substance Use Disorder Treatment: Important Information
Mental Health and Substance Use Disorder (SUD) Resources
National Suicide Prevention Lifeline: (800) 273-8255 or text 741741, 24/7.
Washington Recovery Help Line: (866) 789-1511 or click here
This is a statewide intervention and referral line for those struggling with issues related to mental health, substance use or problem gambling. If you or someone you know is in crisis, connect 24/7.
WA Teen Link - Phone & Chat: (866) TeenLink, 866TeenLink.org
WA Warm Line
Trained teens offer guidance to teens who have issues or questions, 7 days a week from 6-9:30 PM.
: (877) 500-WARM
Peer support for people with emotional and mental health challenges, Wednesday-Sunday, 5-9 PM.
WA Perinatal Support Line
: (888) 404-7763
Mental health support, information and referrals for pregnant women.
AL-Anon & ALA-Teen
: 888-4AL-ANON (888-425-2666)
Support for people whose loved ones have alcohol and drug-related problems.
Substance Abuse and Mental Health National Health Line: (800) 662-HELP (4357).
Mental Health and Substance Use Disorder Treatment is classified as primary or specialty care, depending on the situation. Check back for a chart to help you determine which kind of care you need. Primary care is available within 10 business days. Specialty care is available within 15 business days.
Access to Care
Find in-network mental health and Substance Use Disorder treatment in your area with the Molina Provider Online Directory here
If you have trouble locating covered treatment nearby or within a reasonable time, Member Services can help. Call (888) 858-3492, TTY 711.
More information on covered Molina Marketplace mental health and substance use disorder treatment is coming soon.
How to file a complaint with the Office of the Insurance Commissioner (OIC)
You can submit a complaint online on the OIC’s website:
Or call the OIC’s toll-free insurance consumer hotline at (800) 562-6900.
OIC Annual Report
Beginning in June 2020, the Office of the Insurance Commissioner will post a report identifying, by issuer, the number of consumer complaints regarding inability to access mental health or substance abuse treatment services. Check back for updates.