The COVID-19 pandemic is rapidly evolving. Molina would like to share resources and updates with our provider partners. Learn More.
Welcome, Texas Healthcare Providers and Consumers
Provider Roundtable Online Meetings will begin on June 4, 2019. The meetings will be held every other Tuesday through December 2019. For more information, click here
Attention Marketplace Providers: J Code prior authorizations can be sent directly to the Pharmacy Department.
Are you looking to become a Molina Provider? Click the link below for more info
Contracted providers are an essential part of delivering quality care to our members. We value our partnership and appreciate the family-like relationship that you pass on to our members.
As our partner, assisting you is one of our highest priorities. We welcome your feedback and look forward to supporting all your efforts to provide quality care.
If you have any questions, please call Molina Texas Provider Services at 1-855-322-4080.
Molina Telehealth Policy
Molina Preauthorization Information
The following preauthorization information is available to providers and the general public.
Please Note: Preauthorization and Prior Authorization are referenced on the same basis.
Health Care Services
There are in excess of 14,800 billable service codes. Molina requires authorization for approximately 20% of these service codes. We recognize the delicate balance between appropriate utilization management and provider administrative burden. We review our preauthorization patterns and our requirements quarterly to assure the best use of preauthorization requirements.
Preauthorization Process Disclosure
At Molina Healthcare, it is not a condition of employment or part of the evaluation process to base performance ratings, allow compensation or financial incentives for:
- • The number of adverse benefit determinations
- • Limitations on length of stay, benefits, service or charges
- • The number or frequency of telephone calls or other contacts with health care providers or patients
- • To encourage decisions that result in under-utilization
- • Preauthorization decision-making is based only on the appropriateness of care, service and existence of coverage.
Molina believes in transparency and is providing preauthorization statistics for the prior calendar year.
Preauthorization is an approval by Molina that confirms that a requested prescription service has been determined to be Medically Necessary and is covered under the plan. Preauthorization is not a guarantee of payment for services.
Payment is made based upon the following:
- • Benefit limitations;
- • Exclusions;
- • Member eligibility at the time the services are provided; and
- • Other applicable standards during the claim review process.
Molina Healthcare has a list of drugs that we will cover. The list is known as the Drug Formulary. The drugs on the list are chosen by a group of doctors and pharmacists from Molina Healthcare and the medical community. Certain drugs on the Drug Formulary require preauthorization. Molina also has a process to allow you to request and gain access to clinically appropriate drugs that are not covered under the plan. Molina Healthcare may cover specific non-formulary drugs when the prescriber documents in the medical record and certifies that the Drug Formulary alternative has been ineffective in the treatment of the Member’s disease or condition, or the Drug Formulary alternative causes or is reasonably expected by the prescriber to cause a harmful or adverse reaction in the Member. The drug formulary which indicates the drugs requiring preauthorization can be found here.
Molina complies with state requirements to provide additional information in relation to the outcome of preauthorization requests. Select the links below to review specified statistics related to the results of Molina’s preauthorization process.
By Provider type and Specialty
By Indication Offered
Approvals and Denials
Summary of Appeals & Independent Review Organization
Reminder: Molina is GOING GREEN as of July 1st and all claims need to be submitted through an EDI Clearinghouse or via Molina's Provider Portal. Please contact our Provider Services team if you have any questions.
Please notify Molina Healthcare at least 30 days in advance when you have any of the following:
- Change in office location, office hours, phone, fax, or email
- Addition or closure of office location
- Addition or termination of a provider
- Change in Tax ID and/or NPI
- Open or close your practice to new patients (PCPs only)
Molina’s Provider Self Services has a variety of tools to simplify your transactions whether you need to check eligibility or check claim status. For more information contact Provider Services. Molina Healthcare is now collecting National Provider IDs (NPIs) from contracted and non-contracted providers. Submit your NPI to Molina via our Provider Self-Services Portal.
ICD10 Implementation Update
Molina Healthcare has fully implemented ICD-10. Have questions? Looking for additional information?Learn more.