New York Emergency Response!

Whether you are a Molina member or not, Molina is here to help. If you or a loved one were affected by the tragedy that took place in the Buffalo community, please see below for a list of services available to assist you.

For Molina members:

If you are struggling and need to speak to someone, call the Behavioral Health Crisis line at (844) 819-5977 (TTY: 711).

You can also get help online via Teladoc. Visit or call 1-800-TELADOC (835-2362).

If you are having problems filling your prescriptions due to the Tops Supermarket closing, please call Member Services at (800) 223-7242 (TTY: 711).

While the Tops on Jefferson Avenue is closed, you can have your prescriptions filled at the Tops Supermarket, located at 2101 Elmwood Ave. They can be reached at (716) 515-0055. For free transportation to this location, please scroll further down to read an important message from Tops.

For non-Molina members

If you are experiencing a crisis and need to speak to someone, the following resources are available to you.

  • Mental Health Resources During an Emergency:
    • Crisis Text Line: Text GOT5 to 741741
    • NY Project Hope Emotional Support Helpline: 1-844-863-9314
    • National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
    • More resources can be found on the NYS website

Buffalo Residents

  • Crisis Services: (716) 834-3131
  • Community Resource Center:
    • Located at 347 East Ferry St. Buffalo (located inside the Resource Council of WNY building). Anyone affected by the incident can drop by any time during the following hours, no appointments necessary:
      Monday through Friday: 9 a.m. to 1:30 p.m. and 6:30 p.m. to 9:30 p.m.
      Saturday: 2 p.m. to 6 p.m.
      Sunday: 9 a.m. to 4 p.m.

Resources and Services for Residents Impacted by Buffalo Shooting


  • Local Resources
  • Transportation
  • Mental health support
  • Food assistance
  • How to Support Victims and their Families
  • Financial Assistance and Funeral Payment Support

For services available to the Erie County community, visit Erie County Mobilizing Supports

Bus Transportation & Free Food for East Side Community

While the Tops location at Jefferson Avenue will remain closed until further notice, we are steadfast in our commitment to serving every corner of our community as we have for the past 60 years. Knowing the importance of this location and serving families on the east side of the city, we have taken immediate steps to ensure our neighbors are able to meet their grocery and pharmacy needs by providing free bus shuttle service. The schedule is from 10am – 7pm daily from Jefferson Ave & Riley St. to the nearby Tops on Elmwood Ave. Tops is also working closely with Council Member Ulysees Wingo Sr., who represents the Masten District, to provide free food and supplies to our neighbors via the Resource Council of WNY at 347 East Ferry St. in Buffalo.

For Broome County Residents dealing with the crisis, there are services available for you as well.

  • UHS Comprehensive Psychiatric Emergency Program (CPEP) Line: (607) 762-2302
    10-42 Mitchell Ave; Binghamton, NY 13903
  • Suicide Prevention and Crisis Service (607) 272-1616
    124 E. Court St, Ithaca, NY 14850

A full listing of Emergency and Community Resources in Broome County can be found here.