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Members

FAQs

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Q. How do I change my primary care provider (PCP)?

A.There are two ways you can change your PCP.

  1. Go to www.mymolina.com and follow the instructions. If you have not registered for MyMolina yet, you can do it online today.
  2. You can call Member Services at (888) 999-2404 or TTY 7-1-1.

 

Q. What drugs are covered? Are my drugs covered?

A. For members in Wisconsin, prescription drugs are covered through Fee-for-Service Medicaid (the state). Please contact the state using the phone number on the back of your Forward Health ID card for questions regarding prescription drugs.

Q. How do I find out if a health care service or benefit is covered?

A. Go to “What’s Covered” to find out about your benefits and services. You can also call Member Services at (888) 999-2404 or TTY 7-1-1.

Q. How can I get Molina Healthcare material translated in my preferred language?

A. If you need your health plan information in a different language or format,call Member Services at (888) 999-2404 or TTY 7-1-1.

Q. What kind of transportation do I get? I need help with transportation.

A. Non-emergency medical transportation to medical facilities and pharmacies is covered through Fee-For-Service Medicaid. To arrange for non-emergency medical transportation, call (866) 907-1493. Please try to call 48 hours in advance. You can also go to “What’s Covered” to find out what transportation services are covered.

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This information is for Doctors and
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