For Molina Members About Molina
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Rights & Responsibilities

Member Rights

  • Receive the facts about Molina Healthcare, our services, and Providers who contract with us to provide services
  • Have privacy and be treated with respect and dignity
  • Help make decisions about your health care. You may refuse treatment.
  • Request and receive a copy of your medical records or request an amendment or correction
  • Openly discuss your treatment options in a way you understand them. It does not matter what the cost or benefit coverage.
  • Voice any complaints or appeals about Molina Healthcare or the care you were given
  • Use your Member rights without fear of negative results
  • Receive the Members' rights and responsibilities at least yearly
  • Suggest changes to this policy
  • To get a second opinion from another Molina Healthcare contracted provider

 

Member Responsibilities

  • Give, if possible, all facts that Molina Healthcare and the Providers need to care for you
  • Know your health problems and take part in making agreed upon treatment goals as much as possible¬†
  • Follow the plan and instructions for care you agree to with your provider¬†
  • Treat your Providers with respect
  • Keep appointments and be on time. If you are going to be late or cannot keep an appointment, call your Provider.
  • For Healthy Options, SCHIP, WMIP and Basic Health Plus members - Present your Medical ID Card from DSHS and your Molina Healthcare ID Card for all services
  • For Basic Health members - Present your Molina Healthcare ID card for all services
  • For Basic Health members - Pay your copays, deductible, coinsurance, etc.

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