How to file a Complaint

As a Molina Healthcare member, if you have a problem with your medical care or services, you have a right to file a complaint. A complaint can be filed when you are unhappy with your care. Some examples are:
· The care you get from your doctor
· The time it takes to get an appointment or be seen by a doctor
· The doctors you can choose for care
- To file your complaint, you can call Molina Healthcare Member Services at:
- (866) 449-6849 or CHIP Rural Services Area (RSA) (877) 319-6826
- TTY English (800) 735-2989 or dial 711
- Texas Relay Spanish (800) 662-4954
or
- Fill out the Complaint / Appeal form and mail it to:
Molina Healthcare of Texas
Member Inquiry Research and Resolution Unit
P.O. Box 165089
Irving, TX 75016
- Be sure to include the following:
- Member's first and last name
- Molina Healthcare ID number. It is on the front of the Member ID Card
- Member's address and telephone number
- Explain the problem