How to file a Complaint (Grievance)

Grievances are complaints. If you are unhappy with the service from Molina Healthcare or from providers who contract with Molina Healthcare, you have the right to file a grievance. What is a grievance?

To file your complaint, you can:

  • Call Molina Healthcare’s Member Services Department at
    • (800) 869-7165. We will try to solve any complaint (grievance) over the phone.
  • Write your complaint (grievance) and mail it to:
    Molina Healthcare of Washington,
    Attn: Member Appeals,
    PO Box 4004,
    Bothell WA, 98041-4004.
  • Email your complaint to: wamemberservices@MolinaHealthcare.com.

 

Member Grievance Forms

Once you have submitted your complaint, you will receive an acknowledgement letter within two (2) business days and a resolution letter within forty-five (45) calendar days.

  • Write a letter and mail it to: Molina Healthcare of Washington, Attn: Member Appeals, PO Box 4004, Bothell WA, 98041-4004. Be sure to include the following:
    • Member’s first and last name.
    • Molina Healthcare ID number. This is on the front of the Member ID Card.
    • Member’s address and telephone number.
    • Explain the problem.
  • Send an email to: wamemberservices@MolinaHealthcare.com.
You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.