What’s covered
Prescription drugs
Prescriptions are provided at no cost to you when they are filled at approved pharmacies.
Some drugs ordered by your doctor may require prior approval.
Covered p...
What’s covered
Prescription drugs
Prescriptions are provided at no cost to you when they are filled at approved pharmacies.
Some drugs ordered by your doctor may require prior approval.
Covered pres...
Appeals
If you are unhappy with anything about Molina Healthcare or its providers, you should contact us as soon as possible. This includes if you do not agree with a decision we have made. You, or so...
What is Molina Dual Options MyCare Ohio?It's a program to provide better, coordinated health care for people with both Medicare and Medicaid, often called dual eligible or duals. Plans that participat...
After you enroll, Molina Dual Options will send you a Member Handbook and a Molina Member ID card. The handbook has a lot of information about your benefits. As your new health plan, we will make sur...
CAHPS®
The CAHPS® (Consumer Assessment of Healthcare Providers and Systems) is a program managed by the U.S. Agency for Healthcare Research and Quality (AHRQ) and administered by the NY State Depar...
Grievances are complaints. If you are unhappy with the service from Molina Healthcare or from providers who contract with Molina Healthcare, you have the right to file a grievance. What is a grievance...
If you have a complaint, you can call or write to Member Services at:
Molina Healthcare of New York, Inc.
Attention: Member Services Department
2900 Exterior Street
Suite 202
Bronx, New York 10463
(...
Disaster Assistance
Passport by Molina Healthcare is here to support you. We will post information with regard to emergency and/or disaster assistance as needed.
Below are Passport resources that ma...
If you have a complaint, you can call Member Services at (844) 809-8438, Monday thru Friday from 7:30 a.m. to 8:00 p.m. and the second weekend of each month from 8:00 a.m. to 5:00 p.m. For TTY/TTD, yo...
