We're here to help!

When bad weather or natural disasters happen, your safety and well-being are our top concerns. We want to make sure you get the help you need.

Disaster assistance programs and community resources

FEMA disaster recovery support

Help from the government is available to those affected by disasters. Visit DisasterAssistance.gov to learn how to apply and what help may be available to you.

State disaster resources

State disaster relief is also available. Visit www.redcross.org/get-help for more details.

Getting care during emergencies

Medication

If you cannot get a medication at your regular pharmacy, you can try getting it at a different location by:

Going to the same pharmacy chain (same pharmacy name) in another location.

• Bringing your prescription container to a new pharmacy (different pharmacy name).
• Asking your doctor to contact a new pharmacy.
• Asking a new pharmacy to call your regular pharmacy to transfer your prescription (if your regular pharmacy is open).

24-hour Nurse Advice Line

For medical guidance at any time, call our 24-hour Nurse Advice Line:

English: (888) 275-8750
Spanish: (866) 648-3537
(TTY: 711)

Our nurses are here to answer your health questions.

Virtual care with Teladoc Health

During emergencies, it may be hard to visit a doctor in person.

Ask your doctor if you can make a virtual appointment.

Molina Apple Health (Medicaid) and Marketplace members can simply search Teladoc Health for virtual health appointments, including licensed therapists and psychiatrists.

• Call Teladoc: 1-800-Teladoc or (800) 835-2362
• Visit: TeladocHealth.com/molina-wa

If you are a Medicare member, you can simply search the Molina Provider Online Directory to find a Primary Care Physician who is able to provide services online or over the phone.

Stay safe. Feel supported.

We're here for you every step of the way. If you need help with your medical care, medication or supplies, don't hesitate to reach out!

Apple Health (Medicaid)

(800) 869-7165, TTY 711, 7:30 a.m. – 6:30 p.m., Monday — Friday.

Marketplace

(888) 858-3492, TTY 711, 8:00 a.m. – 6:00 p.m., Monday — Friday.

Medicare

(800) 665-1029, (TTY: 711), 8 a.m. – 8 p.m., 7 days a week.

 

211 Resources

Washington 211 is helping those affected by wildfires with free temporary housing and other resources. Visit wa211.org for more information.

Molina Help Finder (Molina Members Only)

This Molina tool connects you to free or low-cost services in your community like housing, food support, job training and more. Visit MolinaHelpFinder.com.

Molina Provider Directory (Molina Members Only)

To find an in-network provider for your physical or behavioral health care, please visit our Provider Online Directory at MolinaProviderDirectory.com/WA.

Behavioral Health Teladoc (ages 18+) (Molina Members Only)

Online treatment for mental health concerns for Molina Apple Health (Medicaid) members.  Talk to a licensed therapist or psychiatrist from anywhere in Washington state.

Schedule a confidential therapy appointment today! Visit Teladoc.com/Molina-WA or call (800) 835-2362 (TTY: 711). Appointments are available seven days a week, 7 a.m. – 9 p.m. local time.

Molina Care Management (Molina Members Only)

Molina members who need physical or behavioral health support are encouraged to email Molina Care Management at MHWCMReferrals@MolinaHealthcare.com or call Molina Member Services at (800) 869-7165 (TTY: 711).

NAMI Spokane

NAMI (National Alliance on Mental Illness) Programs and Community Engagement Manager helps individuals living with mental health conditions and family members supporting a loved one navigate community resources. They provide guidance, support, and connections to ensure individuals can access the care and services they need.

For help, please email help@namispokane.org, call (509) 838-5515, or text (509) 209-3905 during our office hours: Monday – Thursday: 8:30 a.m. – 4:30 p.m., Friday: 8:30 a.m. – 3:00 p.m. *NAMI staff does not offer crisis support. If you are in need of immediate care, please call or text 988.

Behavioral Health Crisis Support

Crisis support services are available to Washington state residents regardless of Apple Health eligibility. Visit hca.gov/mental-health-crisis-lines.

988 Suicide & Crisis Lifeline

Whether you’re facing mental health struggles, emotional distress, alcohol or drug concerns, or just need someone to talk to, counselors are available to help you 24/7. Call or text 988 or visit  988lifeline.org.

For emergencies call 911.

Spokane Maple Community Services Office - Washington State Dept. Of Social and Health Services

Phone: 877-501-2233

Address: 1313 N. Maple St, Ste 104, Spokane, WA 99201 To Apply: https://www.washingtonconnection.org/home/

Description: This office provides programs that offer temporary cash assistance for housing, food, medical assistance, and other vital necessities.

Washington State Department of Commerce: Spokane Field Office

Phone: 360-725-4003

Address: 601 E. Riverside Ave, Ste #470, Spokane, WA 99202 Website: https://www.commerce.wa.gov/serving-communities/

Description: This organization offers programs that help with housing, energy costs, and other supportive programs.

 

Phone: 509-456-7627

Address: 10814 E. Broadway, Spokane, WA 99206 Website: https://www.snapwa.org/

Description: This agency offers  affordable housing, energy assistance, home repairs, foreclosure prevention, homeless support programs, and much more.

 

Phone: 509-325-6810

Address: 222 E Indiana Avenue, Spokane, WA 99207 Website: https://spokane.salvationarmy.org/

Description: This organization provides transitional housing, emergency financial assistance, and other support programs.

 

Phone: 360-447-8671

Email: info@uwpnw.org

Address: 400 Union Ave SE, Ste 200, Olympia, WA 98501 Website: https://www.uwpnw.org/

Description: This organization provides affordable housing options, disaster relief, and other helpful programs during times of crisis.

 

Phone: 509-358-4250

Address: 12 E 5th Avenue, Spokane, WA 99202 Website: https://www.cceasternwa.org/

Description: This organization provides affordable housing, disaster relief, and many other forms of assistance.

You can find a whole list of other local financial assistance resources at this link: Spokane County Assistance Programs

You may find additional resources more tailored to your current needs at this website: https://www.findhelp.org/

This site offers other Community Resources Available to those Impacted by

Fires: https://www.spokanecommunityresources.org/

 

Phone: 509-777-9622

Address: 930 N. Monroe, Spokane, WA 99201 (other locations available) Description: showers, temporary respite services for wildfire evacuees.

 

Website: https://sheltermespokane.org/

This site will take you to a list of shelter options if you are currently displaced.

Phone: 800-621-3362

Website: https://www.fema.gov/

Description: This agency also aids in disaster recovery.

 

Phone: 509-326-3330

Address: Greater Inland Northwest Office, 315 W. Nora Ave, Spokane, WA 99205 Website: https://www.redcross.org/local/washington.html

Description: This agency assists with disaster relief needs.

 

Website: https://www.disasterassistance.gov/

Description: This site helps with applying for FEMA and guiding you to other resources to aid in your recovery.

 

Phone: 888-388-4673

Address: Headquarters, 191 Peachtree Street NE, Ste 3840, Atlanta, GA 30303 Website: https://operationhope.org/programs/financial-disaster-recovery/

Description: This organization strengthens and aids recovery efforts by assisting individuals with short-, medium-, and long-term economic and financial challenges they face following disasters and emergencies.

 

Website: https://mutualofomaha.enrich.org/

Description: This site provides financial education and resources following a natural disaster and is free to use. You will need to create an account to get started and then you have access to any of the information available. Some areas you may wish to review are as follows: Applying for Financial Assistance After a Natural Disaster, How to Get Help with Food and Bills after a Natural Disaster and Look Out for these Disaster Recovery Scams.

 

Shelter and housing resources

State and federal resources

Agriculture-related losses: Contact your local USDA Farm Service Agency office to report agriculture-related losses.

Business assistance: If your business was impacted by wildfire, the Dept. of Commerce has resources that can help. If you're an artist and your work has been impacted, visit

the WA Arts Commission page for more info.

Driver license and document replacement: If you or someone you know lost their driver license or ID card, the Dept. of Licensing is offering expedited services for individuals affected by wildfires. The service is available online, by phone (360.902.0172), or in person.

Finances: Resources for handling finances after a natural disaster.

Flooding: The risk of flooding increases after wildfire. To learn how to prepare for flooding in your neighborhood visit FEMA’s FloodSmart webpage.

Food and cash assistance: The DSHS Community Services Offices are serving clients who may need replacement food and cash assistance as a result of the wildfires. Call 1-877-

501-2233 for more information.

Health insurance: Apple Health (Medicaid) clients affected by the wildfires who have questions or problems can call their regional enrollment specialists for help:

East Wenatchee: Located at Chelan-Douglas Health Dept. Call 509-860-5590 or 509-886-6419

Omak: Located at Mid-Valley Hospital. Call 509-826-8186

Republic: Located at Republic Medical Clinic. Call 509-775-3153, ext. 497

Wenatchee: Located at Columbia Valley Community Health. Call 509-661-3651 Insurance coverage: Anyone with questions about insurance coverage related to wildfires can call the Office of the Insurance Commissioner (OIC) at 1-800-562-6900 to

speak with experts. OIC has tips for filing a claim after a natural disaster and information for homeowners about wildfires and their insurance.

Lost livestock assistance: Those who lost livestock in the wildfires may qualify for help from U.S. Department of Agriculture’s Livestock Indemnity Program.

Postal Service: More information on how wildfire may impact mail delivery here. Prescriptions and medical supplies: If Apple Health (Medicaid) clients need medical supplies, medical equipment, or medications that have been lost or destroyed by fire, or have become inaccessible due to evacuation, the Health Care Authority is authorizing providers to furnish these without pre-authorization.

Protect your home from wildfires by creating defensible space. State park burn ban alerts by park.

State park closures: Stay up to date via State Parks X or Facebook.

Tax assistance:

• Businesses affected by the wildfires can file for a tax filing extension.
• Penalty waivers are available for those who cannot pay taxes on time.
• Property owners can also file for property tax relief.

Tree grower assistance: Growers who lost trees to wildfires may qualify for help from U.S. Department of Agriculture's Tree Assistance Program.

Unemployment assistance: Workers and businesses impacted by wildfires may qualify for unemployment benefits or assistance.

Veteran assistance: Veterans who have been affected by wildfires and need help should contact their County Veterans Program.