FAQs

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Q. What if I need to see my Primary Doctor?

A. Your Primary Doctor will help you with your medical needs.  Molina covers your long term care needs. Your primary doctor is not with Molina.   When you need to see your primary doctor, let the office know what you need.  You may call the Member Services Department or your Case Manager if you need help.

Your primary doctor can help you if you need:
 
  • Check-ups
  • Sickness
  • Specialists
  • Regular tests
  • Hospital services

 

Your doctors and your Case Manager will work together to make sure that you get the care that you need.

If your doctor’s office is closed, you may call our Nurse Advise Line at 1-888-275-8750.  They can help you choose if you need to see the doctor right away. In case of an emergency, call 911.

 

Q.What drugs are covered? Are my drugs covered?

A.Medicare or another plan will cover these services. Please call your case manager or member services if you need help at 1-866-472-4585

 

Q. How do I find out if a health care service or benefit is covered?

A. Go to “What’s Covered” to find out about your benefits and services. You can also call Member Services at (866) 472-4585.

 

Q. How can I get Molina Community Plus- LTC material translated in my preferred language?

A. If you need your health plan information in a different language or format,call Member Services at(866) 472-4585 or your case manager.

 

Q. What kind of transportation do I get? I need help with transportation.

A. Go to “What’s Covered” and you will find information about transportation under “Services”. You can also call Member Services at (866) 472-4585 or your case manager.