Benefits and Services

Welcome Molina Complete Care members!

Molina Complete Care (MCC) offers a full line of physical and behavioral health services for your body and your mind. With your Arizona Medicaid benefits, you get services like:

  • Primary care provider (PCP) and specialist visits
  • Medicines
  • Hospital services
  • Emergency care
  • Pregnancy care
  • Behavioral health services
  • And more!

We can help you get rides to your doctor for covered medical appointments. Call (800) 424-5981 (TTY/TDD:711) to schedule a ride. Hablamos español.

A specialist is any licensed provider providing specialty medical services to members. Your PCP may refer you to a specialist when medically necessary, including for behavioral health services (transition-aged youth, trauma, substance use in adolescents, opioid use disorder, supportive and rehabilitation services),  Autism Spectrum Disorder, services for members birth to five, and social determinants of health needs . Your PCP may communicate with a specialist directly to coordinate your care, or you may self-refer. If you or your PCP need help finding a specialty provider for any area in the Molina network, they may contact MCC at (800) 424-5891 (TTY/TDD: 711) and request a care manager. Some services require a prior authorization. Specialists must obtain a prior authorization from MCC before performing specific procedures or when referring you to non-contracted providers.

  • Covered Services

    Do you need a ride to a medical appointment?

    MCC partners with Veyo to provide you with NON-emergency medical transportation services.

    Please call Veyo 3 days before your appointment and have the following information ready:

    • Your AHCCCS ID number 
    • Your appointment date and time 
    • Your medical provider’s name and address
    • Your pick-up address
    • The type of vehicle you need (standard/ambulatory, wheelchair, stretcher)
    • Are additional passengers are traveling with you? One additional passenger is permitted.

    To book your ride, call Veyo at (833) 474-5060 Monday-Friday between 8 a.m. - 6 p.m.

    If you have questions, call MCC Member Services at (800) 424-5891.

    View the list of covered transportation services prior to booking your ride.

    Please note:

    • Be ready 30 minutes before your scheduled pickup time.
    • Urgent trips will be handled same day and are subject to a 1-hour service window from the time of your reservation.
      • Urgent trips include:
        • Discharges
        • Dialysis
        • Urgent care
        • Cancer treatment
        • Pre/post-surgery
        • Surgery
        • Wound care
        • Same-day mental health - Member Services will call in to request these trips.
        • Same-day pain management visits when your provider confirms you cannot wait to be seen within the normal 72-hour reservation notice.
        • Same day doctor visits when you are sick and your physician confirms you cannot wait to be seen within the normal 72-hour reservation notice.
    • Members under 18 years of age must be accompanied by an adult at least 21 years or older.
    • You are required to provide all necessary child-safety/booster seats and durable medical equipment (wheelchair, scooters, canes, etc.).
    • Reservations can be made for trips occurring in the current or following month
    • For a return ride when you are not sure how long your appointment will last:
      • Call Veyo at (833) 474-5060.
      • Veyo has up to 60 minutes from the time of your call to pick you up.

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