Frequently Asked Questions

Open as a new window for surveyTake a survey

Broker Support Unit

Does Molina contract Independents?

No. At this time we are not offering independent contracts.

Do I need to be under a Marketing General Agency (MGA) to sell Molina Marketplace?

Yes. For more information on the agencies available or a list of agencies available to you, please contact the Broker Support Unit.

Do you pay commission direct to agents under a MGA?

No, we pay the MGA, who will pay the agent.

How often are the commissions paid out?

Once a month to MGA.

Can I speak on behalf of my members?

Yes. As Agent of Record when you contact the Broker Services Team we will assist you with your members’ needs. If you need to contact Member Services, please have the member(s) on the line. That way they can give permission for you to speak on their behalf.

What can I do to get clarification on my commissions?

For commission statements, please reach out to your MGA. You may check your book of business on your broker portal at: If you are missing any policies from your book of business, please reach out to our Broker Commissions Team.

What can I do if I have trouble logging in to the broker portal?

First check to see if you need to change your password. If you need further help, contact the Broker Services Team.

What if you still haven’t answered my question?

Please contact our Broker Services Team
Phone: (855) 885-3179, and select Option 1


How can I order Molina Marketplace marketing materials?

You can order our marketing materials via our Molina Marketing Store here.

Am I allowed to add Molina’s logo to materials I create?

Yes, please complete and submit the Molina Logo Request Form and we will review your request and share the logos once approved.