- Member Resources
- Important Mental Health and Substance Use Disorder Treatment Information
Your health is important to us! We have compiled a list of Behavioral Health resources that are available to You, Your Family or authorized representative for an emergency or crisis intervention:
National Suicide Prevention Lifeline: (800) 273-8255, Text 741741 or suicidepreventionlifeline.org.
Washington Crisis Connections:
Washington Recovery Help Line: (866) 789-1511 or warecoveryhelpline.org
WA Teen Link - Phone & Text: (866) 833-6546, Chat and other Resources: TeenLink.org
WA Warm Line: (877) 500-9276 Toll-Free
WA Perinatal Support Line: (888) 404-7763 or perinatalsupport.org
Washington Listens: (833) 681-0211
AL-Anon & ALA-Teen: 888-4AL-ANON (888-425-2666)
Substance Abuse and Mental Health National Health Line: (800) 662-HELP (4357).
How to find a behavioral health provider:
You can visit our Find a Provider page here and follow these easy steps:
If You are having trouble finding a Behavioral Health Provider or if You need help locating a Behavioral Health Provider please call Molina Member Services at (800) 869-7165, TTY 711.
Molina does not require members to have a referral when seeking Behavioral Health Services. Some provider systems may require a referral for an appointment. If You are seeking covered mental health and/or SUD treatment services that may require a referral or is considered to be specialty care, these services must be made available to You within 15 business days of requesting a referral or a specialty appointment with a Behavioral Health Provider.
If the services You may need do not require a referral or are not considered specialty care, these services must be made available within 10 business days of making a request for an appointment with a Behavioral Health Provider. If the You are unable to schedule an appointment within these timeframes, please call Molina Member Services at (800) 869-7165, TTY 711
You can submit a complaint online via the OIC’s website: https://www.insurance.wa.gov/file-complaint-or-check-your-complaint-status or call the OIC’s toll-free insurance consumer hotline at (800) 562-6900