How to File a Complaint


If you have a complaint, you can call or write to Member Services at:

Molina Healthcare of Florida
Attention: Member Services Department
8300 NW 33rd Street, Suite 400
Doral, Florida 33122
(866) 472-4585
Fax: (877) 508-5738

Filing a Grievance

We must have all grievances in one (1) year from the date of the event that you are unhappy with. To file your grievance you can:

  • Call Member Services
  • Write a letter
  • Fill out the Grievance/Appeal form


Mail the letter or fax the form to:

Molina Healthcare of Florida
Attention: Grievance & Appeals Department
P.O. Box 521838
Miami, FL 33152
(866) 472-4585
Fax: (877) 508-5748

Your request needs:

  • Your first and last name
  • Your signature
  • Date
  • Your Molina ID number. It is on the front of your Member ID Card
  • Your address and telephone number
  • Explain the problem


Member Grievance Forms

Your grievance is looked at by a Grievance and Appeals Coordinator. A letter is mailed to you in order to let you know we got your grievance. The coordinator will note and take care of your grievance. The coordinator will work with the right departments to solve your grievance. We will mail our decision in (90) days from the day we received it.

Grievance and Appeals (English)Forms

Molina Community Plus – Long Term Care (LTC)