Member Complaints (Grievances) and Appeals
![cna](/members/ut/en-us/-/media/Molina/PublicWebsite/Images/members/ut/en-us/mem/medicaid/chip/quality/cna/cna.jpg?h=231&w=347&la=en&hash=BE88C3B8AA7DEE3035C0774E4E9865B5)
As a Molina Healthcare member, if you have a problem with your medical care or our services, you have a right to file a complaint (grievance) or appeal. A complaint (grievance) can be filed when you are unhappy with your care. Some examples are:
- The care you get from your provider.
- The time it takes to get an appointment or be seen by a provider.
- The providers you can choose for care.
An appeal can be filed when you do not agree with Molina Healthcare’s decision to:
- Stop, suspend, reduce or deny a service.
- Deny payment for services provided.
We want you to have access to the complaint (grievance) process and can help you through each step.
- File a complaint
- File an expedited appeal
- Appeal a denial
- Request a State Fair Hearing
- Request an Independent Medical Review (IMR)
*You may request printed copies of all content posted on our website.