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Passport by Molina Healthcare

5100 Commerce Crossings Drive
Louisville, KY 40229

Phone Numbers

Main Line Toll Free: (844) 847-9951
Member Eligibility Verification: (800) 578-0775
Member Services: (800) 578-0603
Provider Services: (800) 578-0775
Behavioral Health Authorizations: (800) 578-0775
Pharmacy Authorizations: (800) 578-0775
Radiology/Transplant Authorizations: (855) 714-2415

Fax Numbers

Prior Authorizations - Medical and Behavioral Health Fax: (833) 454-0641
Pharmacy Authorizations Fax: ((844) 802-1406
Radiology Authorizations Fax: (877) 731-7218
Transplant Authorizations Fax: (877) 813-1206

Claims Department

The Claims Department is located in Louisville, KY. All hard copy (CMS-1500, UB-04) claims must be submitted by mail to the address listed below. Electronically filed claims must use EDI Claims/ Payor ID number - 61325. To verify the status of your claims, please call our Provider Claims Representatives at the numbers listed below..


Passport by Molina Healthcare, Inc
Address PO BOX 43433
Louisville, KY 40253

Phone: (800) 578-0775


Compliance and Fraud AlertLine

If you suspect cases of fraud or abuse, you must report it to Passport. You may do so by contacting the Passport by Molina Healthcare AlertLine or submitting an electronic complaint using the website listed below. For more information about fraud and abuse, please see the Compliance section of the Provider Manual.
Passport by Molina HealthCare AlertLine
Phone: (866) 606-3889


Submitting Electronic: Claims, Referral Certification and Authorization
Phone: (866) 409-2935
Email Directly:

Submitting Electronic: Encounters
Phone: (866) 409-2935
Email Directly:


Molina Healthcare
ERA/EFT Email:

Change Healthcare/ECHO Health

EFT/ERA/835 Assistance
Phone: (888) 834-3511

Virtual Credit Card Processing Assistance
Phone: (888) 983-5580

Provider Portal Assistance
Phone: (800) 895-0621

Provider Portal (ECHO):