QHP Results

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Qualified Health Plan Enrollee Experience Survey (QHP) Results

 

Marketplace Qualified Health Plan Enrollee Experience Survey (QHP) Annual Results.

 

Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.

 

Measure

2022

2023

Goal

Access to Care

70.5%

67.5%

74.0%

Access to Information

49.9%

49.6%

54.7%

Annual Flu Vaccine (Adults 18-64)

47.9%

51.4%

57.3%

Coordination of Care

85.2%

83.6%

85.3%

Customer Service

66.9%

68.2%

73.4%

Medical Assistances with Smoking and Tobacco Use Cessation

64.0%

57.0%

60.7%

Rating of Health Plan

74.5%

70.4%

73.9%

Rating of All Health Care

79.7%

78.0%

81.3%

Rating of Personal Doctor

90.4%

87.3%

89.1%

Rating of Specialist Seen Most Often

82.9%

83.5%

86.9%

 

Molina Healthcare of Michigan Overall Marketplace Quality Rating = 4 Stars

 

CMS rates qualified health plans (QHPs) offered through the Exchanges using the Quality Rating System (QRS), which is based on third-party validated clinical measure data and QHP Enrollee Survey response data. CMS calculates QRS ratings annually using a 5-star scale. QHP issuers contract with HHS-approved survey vendors that independently conduct the QHP Enrollee Survey each year. QRS ratings and QHP Enrollee Survey results may change from one year to the next. For more information, please see CMS’ Health Insurance MarketplaceSM  Quality Initiatives website at: CMS.gov

 

 

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