Molina Care Connections

Molina Care Connections (“Care Connections”) is a part of the Molina Healthcare family that provides health care services to Molina members. The Care Connections team of licensed Nurse Practitioners helps you take care of your health by bringing care to where you are. Molina members who are enrolled in Medicare, Medicaid, and Marketplace plans can use Care Connections.

Our focus is on health, prevention, and flexibility. We want to improve members’ quality of life by creating personalized care plans. These care plans can lower the chance of going to the hospital. This is especially important to those members with serious or chronic health issues or those who may need help accessing care.

Our Concierge team will call new Molina Medicare members before a new plan year. They will help you schedule your first visit with our Nurse Practitioners. This visit will include an annual wellness check.

A Care Connections Nurse Practitioner will visit you at your home, in a health care facility or through a telehealth video call. We work with your primary care provider (PCP) to diagnose illnesses, create a treatment plan, and order testing as needed. We can  teach you about existing prescriptions, including questions to ask your doctor. However, we cannot prescribe medications to you. We also check for existing conditions such as obesity, hypertension, and diabetes. The Care Connections Nurse Practitioners want to understand all of your health and wellness needs to provide quality care.

For members who have recently been in a hospital, our Nurse Practitioners can meet to review any new medicines, or follow-up visits with your PCP or a specialist.

We always want to make a personal connection with you. Together, we can make better decisions about your health when we know more about you and your life outside of health care.




For scheduling questions about your upcoming Care Connections appointment, please call 844-491- 4763 (TTY: 711).

For questions about your Molina MyChart or connecting to a telehealth Care Connections visit, please call 844-812-7573 (TTY: 711).


Care Connections Patient Consent Form ( English | Spanish )


Your Privacy


Molina Care Connections respects and protects your privacy. Please see our HIPAA Notice of Privacy Practices for additional information.


THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSEDANDHOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. Molina Care Connections, LLC (“Molina”, “we” or “our”) uses and shares protected health information about you for treatment, payment and health care operations. We also use and share your information for other reasons as allowed and required by law. We have the duty to keep your health information private. We have policies in place to obey the law. The effective date of this Notice is December 15, 2019. PHI stands for these words, protected health information. PHI means health information that includes your name, address or other identifiers, and is used or shared by Molina. Why does Molina use or share your PHI? We use or share your PHI to provide you with medical services. Your PHI is used or shared for treatment, payment, and health care operations. For Treatment Molina may use or share your PHI to give you, or arrange for, your medical care. This treatment also includes referrals between your doctors or other health care providers. For example, your doctor will record information in your medical record that is related to your treatment. This information is necessary for your doctor and other providers to determine what treatment you should receive. For example, we may share information about your health condition with a specialist. This helps the specialist talk about your treatment with your doctor. For Payment Molina may use or share PHI about you for the purpose of receiving payment for treatment and services that you receive. For example, a bill may be sent to you or an insurance company or health plan. The information on the bill may contain information that identifies you, your diagnosis, and treatment or supplies used in the course of treatment. For Health Care Operations Molina may use or share PHI about you for operations and administrative purposes. For example, your health information may be shared with quality improvement personnel. Health care operations involve many daily business needs. It includes but is not limited to, the following: • Improving quality; • Actions in health programs to help patients with certain conditions (such as asthma); • Conducting or arranging for medical review; • Legal services, including fraud and abuse detection and prosecution programs; • Actions to help us obey laws; • Address patient needs, including solving complaints and grievances. We will share your PHI with other companies (“business associates”) that perform different kinds of activities for our health plan. We may also use your PHI to give you reminders about your appointments. We may use your PHI to give you information about other treatment, or other health-related benefits and services. 1 Effective December 15, 2019 When can Molina use or share your PHI without getting written authorization (approval) from you? The law allows or requires Molina to use and share your PHI for several other purposes including the following: Required by law We will use or share information about you as required by law. We will share your PHI when required by the Secretary of the Department of Health and Human Services (HHS). This may be for a court case, other legal review, or when required for law enforcement purposes. Public Health Your PHI may be used or shared for public health activities. This may include helping public health agencies to prevent or control disease. Health Care Oversight Your PHI may be used or shared with government agencies. They may need your PHI for audits. Research Your PHI may be used or shared for research in certain cases. Legal or Administrative Proceedings Your PHI may be used or shared for legal proceedings, such as in response to a court order. Law Enforcement Your PHI may be used or shared with police to help find a suspect, witness or missing person. Health and Safety Your PHI may be shared to prevent a serious threat to public health or safety. Government Functions Your PHI may be shared with the government for special functions. An example would be to protect the President. Victims of Abuse, Neglect or Domestic Violence Your PHI may be shared with legal authorities if we believe that a person is a victim of abuse or neglect. Workers Compensation Your PHI may be used or shared to obey Workers Compensation laws. Other Disclosures Your PHI may be shared with funeral directors or coroners to help them do their jobs. When does Molina need your written authorization (approval) to use or share your PHI? Molina needs your written approval to use or share your PHI for a purpose other than those listed in this Notice. Molina needs your authorization before we disclose your PHI for the following: (1) most uses and disclosures of psychotherapy notes; (2) uses and disclosures for marketing purposes; and (3) uses and disclosures that involve the sale of PHI. You may cancel a written approval that you have given us. Your cancellation will not apply to actions already taken by us because of the approval you already gave to us. 2 Effective December 15, 2019 What are your health information rights? You have the right to: • Request Restrictions on PHI Uses or Disclosures (Sharing of Your PHI) You may ask us not to share your PHI to carry out treatment, payment or health care operations. You may also ask us not to share your PHI with family, friends or other persons you name who are involved in your health care. Generally, we are not required to agree to your request; however, in the certain cases where the disclosure is for the purpose of carrying out payment or health care operations and is not otherwise required by law, and the PHI pertains solely to a health care item or service for which you, or person other than a health plan your behalf, has paid us in full, we must accept your request not to disclose your PHI to a health plan. You will need to make your request in writing. You may use Molina’s form to make your request. • Request Confidential Communications of PHI You may ask Molina to give you your PHI in a certain way or at a certain place to help keep your PHI private. We will accommodate reasonable requests. You will need to make your request in writing. You may use Molina’s form to make your request. • Review and Copy Your PHI You have a right to review and get a copy of your PHI held by us. This may include the medical records and billing records and other records used to decisions about you. You will need to make your request in writing. You may use Molina’s form to make your request. We may charge you a reasonable fee for copying and mailing the records. In certain cases, we may deny the request. • Amend Your PHI You may ask that we amend (change) your PHI. This involves only those records kept by us about you as a patient. You will need to make your request in writing. You may use Molina’s form to make your request. You may file a letter disagreeing with us if we deny the request. • Receive an Accounting of PHI Disclosures (Sharing of Your PHI) You may ask that we give you a list of certain parties that we shared your PHI with during the six years prior to the date of your request. The list will not include PHI shared as follows: • for treatment, payment or health care operations; • to persons about their own PHI; • sharing done with your authorization; • incident to a use or disclosure otherwise permitted or required under applicable law; • PHI released in the interest of national security or for intelligence purposes; or • as part of a limited data set in accordance with applicable law. We will charge a reasonable fee for each list if you ask for this list more than once in a 12- month period. You will need to make your request in writing. You may use Molina’s form to make your request. You may make any of the requests listed above, or may get a paper copy of this Notice. Please contact Molina Healthcare Member Services at (866) 665-4629 and 200 Oceangate, Suite 100, Long Beach, CA 90802. What can you do if your rights have not been protected? You may complain to Molina and to the Department of Health and Human Services if you believe your privacy rights have been violated. We will not do anything against you for filing a complaint. Your care will not change in any way. 3 Effective December 15, 2019 You may file a complaint with us by contacting our Privacy Official at: By Phone: (Toll Free) (866) 665-4629 In Writing: Privacy Official Molina Care Connections, LLC 200 Oceangate, Suite 100 Long Beach, CA 90802 You may file a complaint with the Secretary of the U.S. Department of Health and Human Services at: U.S. Department of Health & Human Services Office for Civil Rights 200 Independence Avenue, S.W. Washington, D.C. 20201 (877) 696-6775; (800) 537-7697 (TDD); (415) 437-8329 FAX; or by visiting What are the duties of Molina? Molina is required to: • Keep your PHI private; • Give you written information such as this on our duties and privacy practices about your PHI; • Provide you with a notice in the event of any breach of your unsecured PHI; • Not use or disclose your genetic information for underwriting purposes; • Follow the terms of this Notice. This Notice is Subject to Change Molina reserves the right to change its information practices and terms of this Notice at any time. If we do, the new terms and practices will then apply to all PHI we keep. If we make any material changes, a new notice will be posted at Care Connections facilities. It will also be available on our website or upon request at our facilities and by mail. Contact Information If you have any questions about the matters covered by this notice, please contact the following office: By Phone: (Toll Free) (866) 665-4629 In Writing: Privacy Official Molina Care Connections, LLC 200 Oceangate, Suite 100 Long Beach, CA 90802 4 Effective December 15, 2019


Click below for downloadable copy.

Care Connections Notice of Privacy Practices Form ( English | Spanish )