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Molina Healthcare Launches Coronavirus Chatbot

03/24/2020

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Long Beach, Calif., March 24, 2020 – Molina Healthcare (“Molina”) today unveiled its Coronavirus Chatbot, an enhanced digital tool for members seeking information about COVID-19 risk factors and their own personal risk profile. This valuable, new self-appraisal feature is available for members looking for current insight, risk factors, live help, and appropriate action to take if symptoms are present.

“Molina’s new Coronavirus Chatbot is intended to offer some peace of mind and guidance during this time of uncertainty,” said Dr. Jason Dees, EVP and chief medical officer, Molina Healthcare. “We quickly developed the feature to help put critical information in the hands of our members and to empower them to best protect their health. We look forward to bringing additional health care resources to members through our innovative partnerships.”

Molina’s Coronavirus Chatbot was developed in collaboration with Microsoft, and is available on Molina’s website, its member portal, and mobile app. The tool provides both general and specific guidance based on members’ responses to various questions, in addition to providing informational links. It can be found in the upper right corner of the Molina website and is available around the clock.

“We’re grateful to be able to help Molina Healthcare quickly offer a COVID-19-focused Chatbot to their community and patients,” said Hadas Bitran, head of Microsoft Healthcare Bot Team. “Putting this bot in place will help provide initial assessments that can take some of the pressure off care teams and help identify those who need care.”

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