How to File a Complaint

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How to file a Complaint (Grievance) or Appeal

If you would like to file a grievance or appeal related to a reduction, termination, or denial of coverage or payment for medical assistance, or service delays, or the quality of care you received, or if you have any other related concerns, you may do so by contacting Member Services at (877) 814-2221. Members must file the complaint (grievance) within sixty (60) days from the day the incident or action occurred which caused the member to be unhappy.

To file your complaint, you can:

  • Call Member Services at (877) 814-22211 (TTY (800) 479-3310). We will try to solve any complaint over the phone.
  • Fill out the Member Complaint Form and mail it to: Molina Healthcare of Idaho, Grievance and Appeals Unit, 200 Ocean gate, Suite 100, Long Beach, CA 90802. You can also fax it to (562) 499-0757. Once you have submitted your form, you will receive an acknowledgement letter within five (5) calendar days and a resolution letter within sixty (60) calendar days.

Member Grievance Forms

Member Grievance Form, English
Member Grievance Form, Arabic
Member Grievance Form, Spanish
Member Grievance Form, Chinese
Member Grievance Form, Hmong
Member Grievance Form, Russian
Member Grievance Form, Vietnamese

  • Write a letter and mail it to: Molina Healthcare of Idaho, Grievance and Appeals Unit, 200 Ocean gate, Suite 100, Long Beach, CA 90802. You can also fax it to (310) 507-6186. Be sure to include the following:
    • Member’s first and last name
    • Molina Healthcare ID number. It is on the front of the Member ID Card.
    • Member’s address and telephone number.
    • Explain the problem.
  • Email Molina Healthcare at MHCMemberGandA@Molinahealthcare.com