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You can file a grievance with Molina Healthcare. If you are not happy with the health plan, this is called a grievance. You can also file a grievance if you are not happy with one of our providers. You can submit a grievance orally or in writing. Molina Healthcare’s Appeal and Grievance Coordinator can help you write your grievance. If your grievance is submitted by a representative but the authorization for the representative is not received in writing, the timeframe does not begin until after its receipt. We will make a decision regarding your grievance within 30 days of receipt. 

The Coordinator will look into your grievance. The Coordinator will ask other staff who know about the issue. This may be a nurse or a doctor who knows about the problem (if it is medical). Molina Healthcare will keep a written account of your grievance. It will be confidential (private). Grievances about the care you receive are sent to the Quality Improvement Department. This Department will investigate the complaint further.

If you would like to make a grievance, please call Member Services at (888) 898-7969.