Molinalogo

Molina Healthcare staff and providers will comply with all requirements concerning your rights.

Molina Healthcare members have the right to:

• Get information on the structure and operation of the health plan, its services, its providers and member rights and responsibilities.
• Be treated with respect with recognition of your dignity and right to privacy.
• Take part in decision making with your doctor about your health care, including the right to refuse treatment and express preferences about treatment options regardless of cost or coverage.
• Get a fair and timely reply to requests for service.
• Voice complaints or appeals about the health plan and the care received.
• Know that your member information will be kept private. It is only used in reports to the state to show that the Plan is following state rules and laws.
• Ask how your doctor is paid.
• To make suggestions regarding the Plan's rights and responsibility policy.
• Be free from any form of restraint or seclusion used as means of coercion, discipline, convenience or retaliation.
• Request and receive a copy of your medical records, and request that they be amended or corrected.
• Be provided covered healthcare services
• Be free to exercise your rights without adversely affecting the way Molina, our providers or the State treat you.
• Be free from other discrimination prohibited by State and Federal regulations.
• Request clinical practice guidelines upon request
  

Molina Healthcare members have the responsibility to:

• Provide Molina Healthcare and its providers with the necessary information needed to care for you.
• Know, understand, and follow the terms and conditions of the health plan.
• Seek out information in order to make use of the services.
• Begin and continue a patient-physician relationship.
• Learn about your medical condition and its importance to your health care.
• Take part in decision-making about your health care.
• To follow the plans and instructions for care that you have agreed upon with your doctor.
• Call and make appointments with your provider.
• Call and cancel your appointment as soon as you know you will not be able to keep the appointment.