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Non-Discrimination Notification

Molina Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of age, color, disability, national origin, race, or sex. 

To help you effectively communicate with us, Molina Healthcare provides services free of charge and in a timely manner:

  • Molina Healthcare provides reasonable modifications and appropriate aids and services to 
    people with disabilities. This includes: (1) Qualified interpreters (including qualified sign 
    language interpreters). (2) Written Information in other formats, such as large print, audio, 
    accessible electronic formats, and Braille.
  • Molina Healthcare provides language services to people who speak another language or have 
    limited English skills. This includes: (1) Qualified oral interpreters. (2) Information
    translated in your language. 

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Molina Member Services at 1-855-882-3901 or TTY/TDD: 711, Monday to Friday, 8:00 a.m. to 6:00 p.m., local time (EST).

If you believe we have failed to provide these services or have discriminated in another way on the basis of age, color, disability, national origin, race, or sex, you can file a grievance with our Civil Rights Coordinator. You can file a grievance by phone, mail, email, or online. If you need help writing your grievance, we will help you. You may obtain our grievance procedure by visiting our website at: https://www.molinahealthcare.com/members/common/en-US/Notice-of-Nondiscrimination.aspx

Call our Civil Rights Coordinator at 1-866-606-3889, TTY/TDD: 711 or submit your grievance to:

Civil Rights Unit
200 Oceangate, Suite 100 
Long Beach, CA 90802 
Email: civil.rights@molinahealthcare.com
Website: https://molinahealthcare.Alertline.com

You can also file a civil rights complaint (grievance) with the U.S. Department of Health and Human Services, Office for Civil Rights, online through the Office for Civil Rights Complaint Portal at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: 

U.S. Department of Health and Human Services 
200 Independence Avenue, SW 
Room 509F, HHH Building 
Washington, D.C. 20201 
Phone: 1-800-368-1019 
TTY/TDD: 800-537-7697 

Complaint forms are available here: https://www.hhs.gov/sites/default/files/ocr-cr-complaint-form

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