Welcome, South Carolina Healthcare Providers
Contracted providers are an essential part of delivering quality care to our members. We value our partnership and appreciate the family-like relationship that you pass on to our members. As our partner, assisting you is one of our highest priorities. We welcome your feedback and look forward to supporting all of your efforts to provide quality care.
If you have any questions, please call Provider Services at (855) 237-6178.
NEW Interactive Provider Look Up Tool COMING SOON
Provider Services Portal
Molina’s Provider Self Services has a variety of tools to simplify your transactions whether you need to check eligibility or check claim status. For more information contact Provider Services. Molina Healthcare is now collecting National Provider IDs (NPIs) from contracted and non-contracted providers. Submit your NPI to Molina via our Provider Self-Services Portal.
Provider Dispute and Appeals Submissions
Molina has gone green, and is requesting that all providers submit provider dispute and appeals electronically. Electronic submission provides benefits to providers including faster disputes and appeals processing, increased overall efficiencies, improved processing accuracy and reduced HIPAA violations.
Any disagreement regarding the processing, payment or non-payment of a claim is considered a provider dispute. Provider disputes are typically disputes related to overpayment, underpayments, untimely filing, missing documents (i.e. consent forms, primary carrier explanation of benefits) and bundling issues. Provider Appeals are requests related to a denial of an authorization or medical criteria. A provider has 90 days from date of remittance denial to dispute a claim.
Molina offers the following submission options:
- Submit requests directly to Molina Healthcare of South Carolina via the Provider Portal at: https://provider.molinahealthcare.com
- Submit requests directly to Molina Healthcare of South Carolina via fax at (877) 901-8182
- Submit Provider Disputes through the Contact Center at (855) 882-3901
- Submit requests via mail to:
Prior Authorization (PA) Updates
As of 1/1/2020, Molina has moved to a 30-day readmission policy.
Provider Town Halls
Molina would like to thank all providers who joined us for our 2019 townhall meetings. Over 100 providers were in attendance for these three sessions and we appreciated the valuable feedback. Please be on the lookout for upcoming townhall meetings in the Midlands and Lowcountry regions. We look forward to seeing you then!
In Office Laboratory Tests
Please click here to get more information on in office laboratory tests.
Molina has incorporated American College of Radiology (ACR) guidelines into Molina's criteria of clinical decision support for advanced imaging. For more information contact Provider Services at (855) 237-6178 or email at click here
Please notify Molina Healthcare at least 30 days in advance when you have any of the following:
- Change in office location, office
hours, phone, fax, or email
- Addition or closure of office location
- Addition or termination of a provider
- Change in Tax ID and/or NPI
- Open or close your practice to new
patients (PCPs only)