Welcome, South Carolina Healthcare Providers
Contracted providers are an essential part of delivering quality care to our members. We value our partnership and appreciate the family-like relationship that you pass on to our members. As our partner, assisting you is one of our highest priorities. We welcome your feedback and look forward to supporting all of your efforts to provide quality care.
If you have any questions, please call Provider Services at (855) 237-6178.
Interactive Provider Prior Authorization Look-Up Tool
Need a Prior Authorization? Click HERE to access the Code LookUp Tool.
PsychHub
PsychHub is an online platform for digital mental health education. Molina Providers are able to access PsychHub’s online learning courses through their Learning Hub for FREE. Contact your local Molina Provider Services team to learn more.
Provider Services Portal
Molina’s Provider Self Services has a variety of tools to simplify your transactions whether you need to check eligibility or check claim status. For more information contact Provider Services. Molina Healthcare is now collecting National Provider IDs (NPIs) from contracted and non-contracted providers. Submit your NPI to Molina via our Provider Self-Services Portal.
Provider Dispute and Appeals Submissions
Molina has gone green, and is requesting that all providers submit provider dispute and appeals electronically. Electronic submission provides benefits to providers including faster disputes and appeals processing, increased overall efficiencies, improved processing accuracy and reduced HIPAA violations.
Any disagreement regarding the processing, payment or non-payment of a claim is considered a provider dispute. Provider disputes are typically disputes related to overpayment, underpayments, untimely filing, missing documents (i.e. consent forms, primary carrier explanation of benefits) and bundling issues. Provider Appeals are requests related to a denial of an authorization or medical criteria. A provider has 90 days from date of remittance denial to dispute a claim.
Molina offers the following submission options:
- Submit requests directly to Molina Healthcare of South Carolina via the Provider Portal at: https://provider.molinahealthcare.com
- Submit requests directly to Molina Healthcare of South Carolina via fax at (877) 901-8182
- Submit Provider Disputes through the Contact Center at (855) 882-3901
- Submit requests via mail to:
Prior Authorization (PA) Updates
Site of Care Infusion Information
Molina will be implementing place of service changes for provider administered drugs. Please click here for more details about this change.
HEDIS Tip Sheets
Our HEDIS Tip Sheets have moved to the provider portal. Click here to log into the portal to access the latest copies.
Optum Prepay Frequently Asked Questions
To find out more about Optum Prepay, click here
In Office Laboratory Tests
Please click here to get more information on in office laboratory tests.
ACR Information
Molina has incorporated American College of Radiology (ACR) guidelines into Molina's criteria of clinical decision support for advanced imaging. For more information contact Provider Services at (855) 237-6178 or email at click here
Important Reminder
Please notify Molina Healthcare at least 30 days in advance when you have any of the following:
- Change in office location, office
hours, phone, fax, or email - Addition or closure of office location
- Addition or termination of a provider
- Change in Tax ID and/or NPI
- Open or close your practice to new
patients (PCPs only)
Provider and Member Rights and Responsibilities
As a contracted provider with Molina Healthcare, all participating providers are expected to adhere to a set of responsibilities. To review these provider responsibilities, please refer to the Molina Healthcare Provider Manual.
For your reference, we have also included Molina’s Member Rights and Responsibilities as a section in the Provider Manual. As a Molina provider, you and your staff agree to follow and comply with Molina’s administrative, medical management, quality assurance, and reimbursement policies and procedures.