faq

Q. How do I change my primary care provider (PCP)?

A. There are two ways you can change your PCP.
  1. Go to www.mymolina.com and follow the instructions. If you have not registered for My Molina yet, you can do it online today.
  2. You can also call Member Services at (866) 449-6849 or CHIP RSA (877) 319-6826 / TTY (CHIP) English (800) 735-2989 or dial 7-1-1; Spanish (800) 662-4954/ TTY (STAR & STAR+PLUS) English (800) 735-2989 or dial 7-1-1; Spanish (800) 662-4954.
 

Q. What drugs are covered? Are my drugs covered?

A. To find out what drugs are covered under your plan, view the Molina Healthcare Drug List (Formulary) for your plan in “What’s Covered”.

Q. How do I find out if a health care service or benefit is covered?

A. Got to “What’s Covered” to find out about your benefits and services. You can also call Member Services at:
  • (866) 449-6849 or CHIP RSA (877) 319-6826
  • TTY English (CHIP) (800) 735-2989 or dial 7-1-1
  • TTY English (STAR & STAR+PLUS) (800) 735-2989 or dial 7-1-1
  • TTY Spanish (CHIP) (800) 662-4954
  • TTY Spanish (STAR & STAR+PLUS) (800) 662-4954
 

Q. How can I get Molina Healthcare material translated in my preferred language?

A. If you need your health plan information in a different language or format, call Member Services at:
  • (866) 449-6849 or CHIP RSA (877) 319-6826
  • TTY English (CHIP) (800) 735-2989 or dial 7-1-1
  • TTY English (STAR & STAR+PLUS) (800) 735-2989 or dial 7-1-1
  • TTY Spanish (CHIP) (800) 662-4954
  • TTY Spanish (STAR & STAR+PLUS) (800) 662-4954
 

Q. What kind of transportation do I get? I need help with transportation.

A. Go to “What’s Covered” and you will find information about transportation under “Services”. You can also call Member Services at:
  • (866) 449-6849 or CHIP RSA (877) 319-6826
  • TTY English (CHIP) (800) 735-2989 or dial 7-1-1
  • TTY English (STAR & STAR+PLUS) (800) 735-2989 or dial 7-1-1
  • TTY Spanish (CHIP) (800) 662-4954
  • TTY Spanish (STAR & STAR+PLUS) (800) 662-4954