How to file a Complaint (Grievance)

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Members must file the complaint (grievance) within one hundred eighty (180) days from the day the incident or action occurred which caused the member to be unhappy. What is a complaint (grievance)?
To file your complaint, you can call Molina Healthcare Member Services at:
  • (866) 449-6849 or CHIP RSA (877) 319-6826
  • TTY English (CHIP) (800) 735-2989 or dial 7-1-1
  • TTY English (STAR & STAR+PLUS) (800) 735-2989 or dial 7-1-1
  • TTY Spanish (CHIP) (800) 662-4954
  • TTY Spanish (STAR & STAR+PLUS) (800) 662-4954
 
or
 
  • Fill out the Complaint (Grievance)/Appeal form and mail it to: Molina Healthcare of Texas, Grievance and Appeals Unit, 6999 McPherson Ste. 212, Laredo, TX, 78041.
 
 
  • Write a letter and mail it to: Molina Healthcare of Texas, Grievance and Appeals Unit, 6999 McPherson Ste. 212, Laredo, TX, 78041. Be sure to include the following:
    • Member’s first and last name.
    • Molina Healthcare ID number. It is on the front of the Member ID Card.
    • Member’s address and telephone number.
    • Explain the problem.