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Molina Healthcare of Illinois

2001 Butterfield Road, Suite 750
Downers Grove, IL 60515

Business Hours: 8 a.m. to 5 p.m. Monday through Friday


Phone Numbers

Provider Network Management Team: (855) 866-5462
Prior Authorization Fax: (866) 617-4971
Pharmacy Prior Authorization Fax: (855) 365-8112

Claims Address

Molina Healthcare of Illinois 
Address PO BOX 540 
Long Beach, CA 90801
Phone: (866) 472-4585



If you have questions about Value-Based Contracting, contact your Provider Relations Manager or Natalie Kasper, Director of Provider Contracts, at or (630) 381-1674 or (262) 271-6525 (Mobile).

Compliance and Fraud AlertLine

If you suspect cases of fraud or abuse, you must report it to Molina. You may do so by contacting the Molina Healthcare AlertLine or submitting an electronic complaint using the website below. For more information about fraud and abuse, please see the Compliance section of the Provider Manual.
Phone: (866) 606-3889


Submitting Electronic: Claims, Referral Certification and Authorization
Phone: (866) 409-2935
Email Directly:

Submitting Electronic: Encounters
Phone: (866) 409-2935
Email Directly:


Molina Healthcare
ERA/EFT Email:

Change Healthcare/ECHO Health

EFT/ERA/835 Assistance
Phone: (888) 834-3511

Virtual Credit Card Processing Assistance
Phone: (888) 983-5580

Provider Portal Assistance
Phone: (800) 895-0621

Provider Portal (ECHO):