The Molina Healthcare website and ePortals are currently unavailable. We regret the inconvenience and we are working hard to restore our systems.

Members

Paying your Bill (Marketplace members): For assistance, call Member Services at the number on your member ID card. As a result of our online service outage, please note that you may experience longer than normal hold times. We apologize for the inconvenience, and we appreciate your patience as we work to update our online services as quickly as possible.

Find a Provider

Select your state and plan to access your Provider Directory PDF.
Still have questions? Contact us

Providers

Eligibility: The eligibility module of our telephonic self-service system is functioning, and will be the quickest way to confirm Member Eligibility. You may also call the provider services number for your Molina health plan which can be found here. You do not need to wait through the full message to make your selections.

Claims Submission: Claims should be submitted via an EDI clearinghouse if possible. If clearinghouse submission is not possible, please use the Claims Address on the back of the Member ID card.

Claims Status: The claim status module of our telephonic self-service system is functioning, and will be the quickest way to verify claim status. If you need additional assistance, please call the provider services call center.

Prior Authorizations: The fastest route for Prior Authorization is submission via fax. The quickest option for checking the status of a request is through our telephonic self-service system.

Provider Directories: Please use the “Find a Provider” tool above, which features PDF versions of our Provider Directories.

What to Expect: Molina will continue to work around the clock to bring our systems back on-line as soon as possible. We appreciate your patience and your ongoing care for our Members.

Still need help? Contact us

Contact Us

Select your state from the menu below:

Members (Medi-Cal): (888) 665-4621 (TTY/TDD: 711)
7:00 a.m. - 7:00 p.m. local time, Monday - Friday​​

Members (Medicare): (800) 665-0898 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.​

Members (Dual Options): (855) 665-4627 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m., Monday - Friday*​

Members (Marketplace): (888) 858-2150 (TTY/TDD: 711)
M – F 8:00 am – 6:00 pm, PT​​

Providers: (888) 456-7890
8:00 a.m.-6:00 p.m. (local time) Monday-Friday

Members (Medicaid): (866) 472-4585 (TTY/TDD: (800) 955-8771)
8:00 a.m. - 7:00 p.m. local time, Monday - Friday​​​​

Members (Medicare): (866) 553-9494 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.​​

Members (Marketplace): (888) 560-5716
8:00 a.m. – 7:00 p.m., Monday - Friday, ET​

Providers: (855) 322-4076
8:00 a.m. – 5:00 p.m., Monday to Friday EST

Members (Medicare Options): (844) 560-9811 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m., local time, 7 days a week​​​​

Members (Medicare Options Plus): (844) 239-4913 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m., local time, Monday to Sunday​​​​

Providers: (844) 239-4914 (TTY/TDD: 711)
8:00 a.m. - 6:00 p.m., local time, Monday to Friday except holidays.

Members (Dual Options): (877) 901-8181 (English & Spanish) (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. Monday - Friday*

Members (Medicaid - HealthChoice): ​(855) 687-7861 (TTY/TDD: 711)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday

Members (Medicaid - HealthChoice MLTSS): (855) 687-7861 (TTY/TDD: 711)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday​

Providers: (855) 866-5462
8:00 a.m. - 5:00 p.m., Monday to Friday

Members (Medicaid): (888) 898-7969 (TTY: (800) 649-3777)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday​​

Members (Medicare): (800) 665-3072 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.​​

Members (Marketplace): (888) 560-4087​
8:00 a.m. – 5:00 p.m., Monday - Friday, ET​​

Providers: (855) 322-4077
8:00 a.m. – 5:00 p.m., Monday to Friday

Members (Medicaid): Toll free: (800) 580-2811
Local: (505) 342-4681
(TTY/TDD: 711)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday​​

Members (Medicare): Toll free: (866) 440-0127 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.​​

Members (Marketplace): (888) 295-7651
​8:00 a.m. – 5:00 p.m., Monday - Friday, MT

Providers: (855) 322-4078
8:00 a.m. – 5:00 p.m., Monday to Friday

Members (Medicaid - MMC): (800) 223-7242 (TTY/TDD: 711)
8:00 a.m.- 6:00 p.m. local time, Monday-Friday

Members (Molina Healthcare Plus): (800) 223-7242 (TTY/TDD: 711)
8:00 a.m.- 6:00 p.m. local time, Monday-Friday​​

Members (Child Health Plus): (800) 223-7242 (TTY/TDD: 711)
8:00 a.m.- 6:00 p.m. local time, Monday-Friday

Members (Essential Plan): (800) 223-7242 (TTY/TDD: 711)
8:00 a.m.- 6:00 p.m. local time, Monday-Friday

Providers: (877) 872-4716
8:00 a.m.- 6:00 p.m. local time, Monday-Friday

Members (Medicaid): (800) 642-4168 (TTY/Ohio Relay: (800) 750-0750 or 711)
7:00 a.m. - 7:00 p.m. local time, Monday - Friday

Members (Medicare): (866) 472-4584 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.​​​

Members (Dual Options): (855) 665-4623 (English & Spanish) (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. Monday - Friday *

Members (MyCare Ohio Medicaid): (855) 687-7862 (English & Spanish) (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. Monday - Friday *​

Members (Marketplace): (888) 296-7677
​​8:00 a.m. – 7:00 p.m., Monday - Friday, ET

Providers: (855) 322-4079
8:00 a.m. – 5:00 p.m., Monday to Friday

Members: (877) 335-3305 (TTY:(787) 522-8281)
7:00 a.m. - 7:00 p.m. local time, Monday to Friday

Providers: (888) 558-5501

Members (Medicaid): (855) 882-3901 (TTY/TDD: 711)
8:00 a.m. - 6:00 p.m. local time, Monday - Friday

Members (Dual Options): (855) 735-5831 (TTY/TDD: 711)
7 days a week, 8 a.m. to 8 p.m., local time

Providers: (855) 237-6178
8:00 a.m. - 5:00 p.m., Monday to Friday​

Members (Medicaid): (866) 449-6849 (TTY/TDD: 711)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday

Members (CHIP & CHIP Perinatal):
Dallas, Harris and Jefferson Service Areas - (866) 449-6849 (TTY/TDD: 711)

CHIP Rural Service Area - (877) 319-6826 (TTY/TDD: 711)
8:00 a.m. - 5:00 p.m. local time, Monday - Friday

Members (Medicare): (866) 440-0012 (TTY/TDD: 711)
8:00 a.m - 8:00 p.m. local time, 7 days a week.​

Members (Marketplace): (888) 560-2025 (TTY/TDD: 711)
​​​8:00 a.m. – 6:00 p.m., Monday - Friday, CT​

Members (Dual Options STAR+PLUS): (866) 856-8699 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m., Monday - Friday*​​

Providers: (855) 322-4080
8:00 a.m. – 5:00 p.m., Monday to Friday​

Members (Medicaid): (888) 483-0760 (TTY/TDD: 711)
9:00 a.m. - 5:00 p.m. local time, Monday - Friday

Members (Medicare):
(888) 665-1328 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.

Healthy Advantage - (877) 644-0344 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.​

Members (Marketplace): (888) 858-3973 (TTY/TDD: 711)
​​​​9:00 a.m. – 5:00 p.m., Monday - Friday, MT

Providers: (855) 322-4081
9:00 a.m. – 5:00 p.m., Monday to Friday, Mountain Time​

Members (Medicare): (844) 509-7583 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.​

Providers: (844) 542-7907
8:00 am – 8:00 pm, Monday to Friday EST​

Members (Medicaid): (800) 869-7165 (TTY/TDD: 711)
7:30 a.m. - 6:30 p.m. local time, Monday - Friday​

Members (Medicare): (800) 665-1029 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.​

Members (Health Benefit Exchange): (888) 858-3492 (TTY/TDD: 711)
​M – F 7:30 am – 6:30 pm, PT​

Providers: (855) 322-4082
7:30 a.m. - 6:30 p.m., Monday to Friday​, Pacific Time

Members (Medicaid): (888) 999-2404) (TTY/TDD: 711)
8:00 a.m.– 5:00 p.m. local time, Monday - Friday​

Members (Medicare): (855) 315-5663 (TTY/TDD: 711)
8:00 a.m. - 8:00 p.m. local time, 7 days a week.​

Members (Marketplace): (888) 560-2043 (TTY/TDD: 711)
​​​​​8:00 a.m. – 5:00 p.m., Monday - Friday, CT

Providers: (855) 326-5059
8:00 a.m. - 5:00 p.m., Monday to Friday​